Backup Exec 11d for Windows Servers Frequently Asked Questions (FAQ)

Article:TECH47834  |  Created: 2010-01-05  |  Updated: 2011-02-11  |  Article URL
Article Type
Technical Solution




Backup Exec 11d for Windows Servers Frequently Asked Questions (FAQ)


1. What are some of new major features and functionalities that Backup Exec 11d for Windows Servers include?
2. What agents or options have been added to Backup Exec 11d for Windows Servers?
NEW! Agent for Windows Active Directory-Enables fast recovery of individual deleted users, attributes, objects, and more while Active Directory is online-all without Domain Controller server reboots, entire Active Directory restores, or command line utilities.
NEW! Agent for Oracle on Windows or Linux Servers-Online protection for Oracle Database 9i or 10g leveraging R/MAN for fast and easy online Oracle database, tablespace, control file, backup and recovery using new multi-streaming capabilities.  
NEW! Agent for Oracle RAC on Windows or Linux Servers-administrators can set up backup and restore jobs for Oracle databases in clustered configurations.
NEW! NDMP Option-supports the backup and restore of NDMP v.4/NetApp Filers with tape devices attached. New support for NetApp NDMP devices greatly expands the number of disk targets that can be selected for disk-based data protection.
NEW! Agent for DB2-integrated online data protection for DB2 databases on Windows servers.
NEW! Remote Agent for Mac Systems-Optimize backup performance with Agent Accelerator technology when protecting the Mac OS X environment on PowerPC hardware.
3. What editions of Backup Exec are available at the Backup Exec 11d release?
  • Symantec Backup Exec 11d for Windows Servers
  • Symantec Backup Exec 11d for Windows Small Business Server Standard Edition
  • Symantec Backup Exec 11d for Windows Small Business Server Premium Edition
  Please note: A Continuous Protection Server license is included with all Backup Exec 11d for Windows Servers and Backup Exec 11d for Small Business Server licenses.
4. What operating systems does Backup Exec 11d support?
  • Microsoft Windows 2000 Server family
  • Microsoft Windows Server 2003 family 32bit and x64 versions (including R2)
  • Microsoft Windows Small Business Server 2003 Standard and Premium
  • Microsoft Windows Small Business Server 2000
  • Microsoft Windows Storage Server 2003 and Windows Powered SAK 2.0 or Higher NAS appliances
  • Updated versions of HP-UX, Solaris (SPARC),, and Linux clients (32bit and 64 bit) through the Remote Agent for Linux and Unix (RALUS)
  • Updated versions of MAC OSX  through the new Remote Agent for Macintosh Systems
The latest operating system support, hardware compatibility list and the current agent and option platform support can be found at
5. Can Backup Exec 10.x (or previous) agents or options be used with the Backup Exec 11d core software?
Customers must purchase an upgrade for each agent/option/server of a previous version to move to 11d.  
The reason we support previous version of some agents is to ease the physical migration of Backup Exec from one version to another. Some people call this "rolling upgrades". We wanted to provide a way for
customer to upgrade to the latest version without having to physically replace all of their agents or media server (CASO).
Customers still need to input 11d serial numbers to activate remote agent/media servers installed from a previous version.  The difference is what is installed versus. what is licensed.
6. What versions of Backup Exec are supported in order to upgrade directly to Backup Exec 11d?
Customers can simply install version 11d over their existing 9.0 and higher versions of Backup Exec. Backup Exec will automatically migrate existing Backup Exec related data from versions 9.0 and higher of
Backup Exec to version 11d.
7. Is this a chargeable upgrade for Backup Exec?
Customers who are current with maintenance or support contracts for previous versions of their licensed Backup Exec software, can upgrade to the appropriate Backup Exec 11d licenses at no additional
charge. Existing customers who do not have current maintenance/support may purchase discounted version upgrades at specially discounted prices
Please note: To upgrade, customers must upgrade all licenses, including agent and options, and will receive a new serial number for each. This applies to any previous version, including agents and options.
8. What agents or options have been removed from the Backup Exec family?
The Continuous Protection Agent has been removed as a separate SKU as it is now included in the Agent for Windows Servers. Also, the SBS Desktop and Laptop Option has been removed as a separate
SKU, as it is now included with core SBS.
Additional items removed from this release include:
Execview, ServerFree Option, Backup Exec Web Administration Console (BEWAC), NT 4.0 Support,* Exchange 5.5 Support, Domino R5 Support, Oracle 8i Support.
a. The Remote Agent can still installed on a machine running Windows NT4 however as NT4 is no longer supported by MSFT, SYMC can no longer offer support for NT4.
b. Oracle 8i on Windows platform is now supported in Backup Exec version 11D build 7170.
9.  Is Backup Exec System Recovery an agent/option for Backup Exec 11d?
No. Backup Exec System Recovery is a standalone, yet complementary solution to Backup Exec 11d. Organizations do not need to currently own Backup Exec 11d (or any previous version) in order to
purchase Backup Exec System Recovery. Symantec Backup Exec System Recovery (formerly LiveState Recovery) enables organizations to restore systems anytime, from anywhere to virtually any device.
Through the speed and reliability of disk-based, bare-metal Windows system recovery, administrators can dramatically minimize downtime by rapidly recovering entire systems, even to dissimilar hardware
platforms, virtual environments or in remote, unattended locations.
10.  Are there any upgrades available from 10d IDR to Backup Exec System Recovery?
Not at this time.
11. Which agents /options come bundled with AWS (Agent for Windows Systems)?
Remote Agent for Windows Servers and the Continuous Protection Agent
12. What versions of Backup Exec are being discontinues or are no longer supported?
For end of availability / end of support information for Backup Exec, please refer to and
For for all of our products please refer to:
13. Does Backup Exec support custom reporting?
Yes. There is a custom reporting module included with Backup Exec for Windows Servers 11d. Create custom reports using queries and expressions; choosing fields, categories and sort order to produce. You can design the graphical layout or use the included standard report format. Export as XML, PDF, HTML, XLS, or CSV. These reports can be created as a job and then sent out to an alert list.
14. Are there any hardware requirements for running Backup Exec?
  • Microsoft Windows 2000 Server (with Service Pack 4 and Update Rollup 1 for Service Pack 4)
  • Microsoft Windows Server 2003
  • Microsoft Windows Server 2003 x64 Editions
  • Microsoft Windows Server 2003 R2 Editions
  • Microsoft Windows Storage Server 2003 (with Service Pack 1)
  • Microsoft Windows Storage Server 2005
  • Microsoft Windows XP (with Service Pack 2)
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows Small Business Server 2000 (with Service Pack 4)
  • Microsoft Windows Small Business Server 2003 (with Service Pack 1)
  • Microsoft Windows Small Business Server 2000
Additional application support
You can use Backup Exec with the following applications:
  • Microsoft Windows Microsoft Management (MOM) 2005
  • Microsoft Windows Data Protection Manager
 Note: Internet browser Internet Explorer 6.0 or later. Service Pack 1 is required for SQL Server 2005 Express.
  • Intel Pentium, Xeon, AMD, or compatible.
  • Required: 256 MB RAM
  • Recommended: 512 MB RAM (or more for better performance). Note RAM requirements may vary depending on the operations performed, the options installed, and the specific computer configuration.
  • For the Central Admin Server Option: 512 MB RAM required, 1 GB recommended.
  • Virtual Memory Recommendations: 20 MB above the Windows recommended size for total paging file size (total for all disk volumes).
Installation disk space
  • 696 MB (Typical installation)
  • 805 MB (Includes all options)
Note: Disk space requirements may vary depending on the operations performed, the options installed, and the specific system configuration. Backup Exec database and catalogs require additional space.
Other Hardware
  • Network interface card or a virtual network adapter card.
  • CD-ROM drive.
  • (Recommended) A mouse.
  • (Optional for pager notification) Modem supported by Microsoft Windows.
  • (Optional for printer notification) Printer supported by Microsoft Windows.
Storage Hardware
Backup Exec requires at least one storage media drive or single-drive robotic library and the appropriate controller card. You can also use removable storage devices and non-removable hard drives.
For a compete list of supported devices, refer to the Backup Exec hardware compatibility list:
Support for a single robotic library drive is available when you purchase Backup Exec. To enable support for additional robotic library drives, you must purchase the Backup Exec Library Expansion Option.
15. Is there a Hardware and Software Compatibility document?
     Yes - there is one of each.  They can be found at the following location:
16. What is the trial period for Backup Exec?
The Backup Exec for Windows Servers evaluation period is for 60 days and can be extended an additional 30 days. Symantec Inside Sales has an evaluation extender key.
17. Were any pieces of IDR Changed or updated?
     Yes, there have been numerous changes to enhance the IDR process:
  • It now leverages a "live CD" booted into Windows for a faster boot phase and overall recovery performance and its easier to manage recovery (no more Floppy based IDR support, no longer need the Windows product Key, the automatic disk partition driver 9diskpart.sys) is no longer used, partitioning, etc.)
  • You can now recover to dissimilar hardware; this includes network cards and mass storage drivers - these drivers are gathered during CD creation time or at recovery time; IDR no longer uses Windows setup hooks" to perform recovery; and a single CD can potentially recover multiple operating systems.
  • Uses the latest wizard style for familiarity and ease of use; and a Help (button) was also added to the recovery wizard.
  • NT4.0 support has been dropped.
  • Writing a .iso image to CD media from within the IDR preparation wizard will not be supported.
  • No longer need to copy the ASR files to floppy or CD or press F2 to get into the ASR mode during the recovery process.
  • No longer need to press F6 to load custom SCSI drivers during the recovery process.
18. Does Backup Exec support LiveUpdate?
Yes - Backup Exec now ships with LiveUpdate 3.0. Administrators can use it to schedule or manually transmit media server updates. This product integration replaces VERITAS Update. It can co-exist and
update any other LiveUpdate installations on the same system(s).
19. What level of encryption do we offer and is it certified?
Backup Exec uses AES 128-bit or 256-bit and is selectable per job. While not certified, AES is recognized as the highest level of encryption and is presently endorsed by the Federal Government
20. How has the Licensing (ELS) fulfillment changed with BEWS 11d?
  • The BE License Key format is the same as the prior releases (only the fulfillment method has changed)
  • Customers will receive email with serial numbers (not license keys)
  • Serial numbers must be converted by customers online
  • Customers will then input the converted license keys into BE via the BE install screen
21. What is GRT (Granular Recovery Technology)?
GRT is Symantec's patent pending technology that enables Backup Exec to store an on-disk representation of Exchange, SharePoint or Active Directory on disk which allows for quick random access to data
for granular restores when backups are done to disk.
22. Can I do a granular restore of Exchange, SharePoint or AD from a tape backup?
Yes, you can however the restore will take longer since this requires staging the data back to disk in a temporary location before actually doing the restore.
23. What are some of the requirements and considerations when using GRT?
  • Backups must be done to local B2D folder on the Media Server.
  • B2D folder must be on a local NTFS volume because of the filter driver used.
  • When creating a backup job, make sure a B2D folder is explicitly selected.
  • Enabling BE Encryption is not recommended. If encryption is needed, OS encryption at the B2D folder level is a better option.
  • Database files are backed up in native file format (*.EDB). Suggest customers put an ACL on the B2D folder to prevent unauthorized-authorized access.
  • Must Use Policies for Incremental backups of Exchange.
  • Only Exchange supports Incremental backups.
  • Granular restore from tape, while supported, requires a two-stage restore.
  • Not backwards compatible with previous versions of BE or CPS.
  • Granular recovery of Active Directory items of a x64 bit Domain Controller from a 32bit Media Server is not supported.
  • SharePoint 2003 installed on a Windows x64 server or using SQL 2005 x64-bit is not supported.
  • Microsoft Exchange granular recovery is not supported.
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