Enterprise Vault buttons disappear from the Outlook Web Access (OWA) toolbar after a Microsoft Exchange 2003 update / hotfix installation.

Article:TECH48435  |  Created: 2006-01-11  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH48435
Article Type
Technical Solution

Product(s)

Environment

Issue



Enterprise Vault buttons disappear from the Outlook Web Access (OWA) toolbar after a Microsoft Exchange 2003 update / hotfix installation.


Solution



In this document "C:\Program Files\Exchsrvr\" is assumed to be the Exchange installation directory.

Enterprise Vault Exchange 2003 Back-end / Front-end Extensions installation changes some files in the directory C:\Program Files\Exchsrvr\exchweb\6.5.xxxx.xx\controls.

EV 6.0 SP1 and SP2 can currently install the needed files in the following directories:
C:\Program Files\Exchsrvr\exchweb\6.5.6944.0\controls (Exchange 2003 NO SP)
C:\Program Files\Exchsrvr\exchweb\6.5.7226.0\controls (Exchange 2003 SP1)
C:\Program Files\Exchsrvr\exchweb\6.5.7638.1\controls (Exchange 2003 SP2)

When Enterprise Vault Exchange 2003 Back-end / Front-end Extensions installation changes the files in these directories, it makes a copy of the original files in the "Controls-originals copied by Enterprise Vault" directory inside the 6.5.xxxx.xx folder.

Some Exchange security patches, updates, and hotfixes create new versions of the 6.5.xxxx.xx directories.

For example:

MS 883543 creates the 6.5.7232.22 or 6.5.7232.34 directory (updates Exchange 2003 SP1).
(The S/MIME control does not load in OWA when you are running the Exchange Server 2003 OWA client on a Windows XP Service Pack 2-based computer  http://support.microsoft.com/kb/883543 )

MS 888619 creates the 6.5.7233.28 directory (updates Exchange 2003 SP1).
(The value for the PR_ACCESS property that is returned from the DAV PROPFIND method is always read-only in Exchange Server 2003  http://support.microsoft.com/kb/888619 )

MS 902072 creates the 6.5.7651.9 directory (updates Exchange 2003 SP2).
 
(You cannot send a digitally-signed e-mail attachment by using Outlook Web Access from a computer on which S/MIME is installed  http://support.microsoft.com/kb/902072 )
 

MS 911829 creates the 6.5.7651.25 directory (updates Exchange 2003 SP2).
(You receive an error message when you try to perform any editing tasks, or you must click to enable the compose frame in Outlook Web Access  http://support.microsoft.com/kb/911829 )

MS 924334 creates the 6.5.7651.43 directory (updates Exchange 2003 SP2).
(The Compose Message form stops responding after you install Internet Explorer 7.0 and the S/MIME control on an Outlook Web Access client in Exchange Server 2003  http://support.microsoft.com/kb/924334 )

New versions of MS 911829 and MS 924334 (these hotfixes have been updated in November 2006) create the 6.5.7651.60 directory (updates Exchange 2003 SP2).


The Enterprise Vault Exchange 2003 Back-end / Front-end Extensions installation (version 6.0 SP1 and SP2) do not recognize these new directories and cannot complete the files substitution.

The solution to this issue is to uninstall the Microsoft update / hotfix, and reinstall the Enterprise Vault Exchange 2003 Back-end / Front-end Extensions.

EV 6.0 SP3 supports the following controls directory versions:
6.5.7226.0
6.5.7638.1
6.5.7651.9
6.5.7651.25
 
Note: If the Exchange server has the 6.5.7651.43 controls directory version there is an Enterprise Vault hotfix available that will allow the Enterprise Vault Exchange 2003 Back-end / Front-end Extensions installation to change the files in the controls directory.  For more information please refer to Technote 286236 in the Related Documents section of this article.  http://support.veritas.com/docs/286236http://support.veritas.com/docs/286936
 
If the Exchange server has the 6.5.7651.60 controls directory version there is an Enterprise Vault hotfix available that will allow the Enterprise Vault Exchange 2003 Back-end / Front-end Extensions installation to change the files in the controls directory.  For more information please refer to Technote 286936 in the Related Documents section of this article.  http://support.veritas.com/docs/286936
 

EV 7.0 supports the following controls directory versions:
6.5.7226.0
6.5.7638.1
6.5.7651.9
6.5.7651.25
6.5.7651.43
 

Supplemental Materials

Value895179
Description

OWA extensions do not modify control files for Exchange v6.5.7651.60



Legacy ID



284235


Article URL http://www.symantec.com/docs/TECH48435


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