The error "Class not Registered" is returned when attempting to synchronize a mailbox in Enterprise Vault (EV) for Microsoft Exchange.

Article:TECH48641  |  Created: 2006-01-01  |  Updated: 2014-08-17  |  Article URL http://www.symantec.com/docs/TECH48641
Article Type
Technical Solution


Issue



The error "Class not Registered" is returned when attempting to synchronize a mailbox in Enterprise Vault (EV) for Microsoft Exchange.


Error



Type: Error
Event: 4135
Source: Enterprise Vault
Category: Task Controller Service
Description:
Enterprise Vault Task Controller Service
Unable to synchronize with an Enterprise Vault Service.

The service is not present in the target computer's NT Services configuration. The Enterprise Vault site may not be fully configured, or the service may have been deleted from the NT Services configuration.

Computer: server_name
Service database name: Enterprise Vault Directory Service Configuration of the Enterprise Vault site should be completed prior to starting this Enterprise Vault service.

V-437-4135


Cause



One or more Enterprise Vault DLL files or services have been unregistered.


Solution



1. Stop any Enterprise Vault services that are running.
2. Run the batch file FileReRegister.bat from the Enterprise Vault installation directory. This will recreate all the Enterprise Vault service and file registrations in the Windows Registry.
3. Start the Enterprise Vault services.

Supplemental Materials

SourceEvent ID
Value2737
Description

The TaskController failed launch the AgentClientBroker.Exe with the following error 0x80040154, the service will shut down


SourceEvent ID
Value4135
Description

Enterprise Vault Task Controller Service
Unable to synchronize with an Enterprise Vault Service.

The service is not present in the target computer's NT Services configuration. The Enterprise Vault site may not be fully configured, or the service may have been deleted from the NT Services configuration.

Computer: server_name
Service database name: Enterprise Vault Directory Service Configuration of the Enterprise Vault site should be completed prior to starting this Enterprise Vault service.


Legacy ID



284526


Article URL http://www.symantec.com/docs/TECH48641


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