STATUS CODE 334: The Enterprise Media Manager (EMM) Service fails to start. "EMM interface initialization failed" appears in the Activity Monitor.

Article:TECH48700  |  Created: 2006-01-07  |  Updated: 2007-01-04  |  Article URL http://www.symantec.com/docs/TECH48700
Article Type
Technical Solution


Environment

Issue



STATUS CODE 334: The Enterprise Media Manager (EMM) Service fails to start. "EMM interface initialization failed" appears in the Activity Monitor.

Error



status 334: EMM interface initialization failed

Solution



Overview:
The EMM Service fails to start. "EMM interface initialization failed" appears in the Veritas NetBackup (tm) Activity Monitor.

Troubleshooting:
In some cases where this issue has been seen, one or more Network cards were found to be using dynamic host configuration protocol (DHCP).

Running a "netstat -a" command will show a connection in a "SYN_SENT" state.
TCP nbbackup:4529 16.24.12.14:156 SYN_SENT


Log Files:
The DHCP error Windows Event Viewer (System)
Event ID:1007
Source: DHCP
Type: Warning

Description:
Your computer has automatically configured the IP address for the Network Card with network address <network address>.  The IP address being used is <ip.ip.ip.ip>.

The NetBackup error in Windows Event Viewer (Application)
Event Type: Error
Event Source: NetBackup Device Manager
Event Category: None
Event ID: 0
Date:  1/19/2006
Time:  9:44:00 AM
User:  N/A
Computer: SERVER
Description:
EMM interface initialization failed, status = 334


Resolution:
As it is standard practice to use static internet protocol's (IP's) in a server environment, ensure that DHCP is not used in order to avoid this and other Network Communication related difficulties.  Configure Network Interface Card(s) on the NetBackup server to use a Static IP.  This is done within the transmission control protocol (TCP)/IP properties of the network card.  For further information on how to do this correctly in your environment, please consult the appropriate Windows documentation or help files.

Supplemental Materials

SourceError Code
Value334
DescriptionNetBackup Error 334: EMM interface initialization failed.


Legacy ID



284616


Article URL http://www.symantec.com/docs/TECH48700


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