Requirements for the Symantec Backup Exec Remote Agent for Windows Servers (RAWS).

Article:TECH48939  |  Created: 2006-01-31  |  Updated: 2007-01-23  |  Article URL
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Technical Solution




Requirements for the Symantec Backup Exec Remote Agent for Windows Servers (RAWS).


The Remote Agent for Windows Servers (RAWS) runs as a service, and the licensing acts as a Client Access License (CAL). The Remote Agent Service is installed on any remote Windows server that is to be backed up. The Resources cannot be fully protected on a remote server until a Remote Agent Service has been installed.

At the media server (Backup Exec server), the Remote Agent serial numbers for each remote Windows computer that is to be protected must be installed.  To back up a remote Windows computer from more than one media server, each media server must have a valid Remote Agent serial number.

Backup Exec database agents and the Advanced Open File Option (AOFO) also include a Remote Agent that allows to protect one remote Windows server. The Remote Agent license is enabled when the database agent and the AOFO serial numbers on the media server is installed. If the database agent or AOFO are used only on the local media server, the Remote Agent license that was included with one of those options can be uninstalled, and can be installed on one remote Windows computer so that resource can be protected by Backup Exec.

The Remote Agent must be installed on Windows XP Professional and Windows 2000 Professional computers in order to protect them; however, a Remote Agent serial number is not required for these installations.

The Remote Agent is available for both 32-bit and 64-bit computers. Both versions of the Remote Agent provide protection for remote Windows resources, and support the following:

  • Shadow Copy Components file system.
  • Backup Exec Advanced Open File Option.

The Remote Agent for 64-bit computers also supports the Backup Exec Agent for Microsoft SQL Server on a 64-bit version of SQL Server 2000.

The Remote Agent for 64-bit computers has the following limitations:

  • It can be installed only on 64-bit Intel Itanium and Itanium 2 computers running the Windows Server 2003 family or Windows XP 64-bit Edition.
  • It cannot be push installed. A local installation of the Remote Agent on the 64-bit computer is required.
  • It supports only the Symantec Volume Snapshot Provider (VSP) and Microsoft Volume Shadow Copy Service (VSS) when used with the Advanced Open File Option.

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