Enterprise Vault (EV) services fail to start with the error: "The Enterprise Vault Archiving Service for EXCH1 service on Local Computer started and then stopped."

Article:TECH48953  |  Created: 2010-01-21  |  Updated: 2014-08-04  |  Article URL http://www.symantec.com/docs/TECH48953
Article Type
Technical Solution


Issue



Enterprise Vault (EV) services fail to start with the error: "The Enterprise Vault Archiving Service for EXCH1 service on Local Computer started and then stopped".


Error



Event Type: Error
Event Source: Enterprise Vault
Event Category: Admin Service
Event ID: 4141
Date: 4/1/2010
Time: 2:50:46 AM
Computer: EVSERVER1
Description:
Insufficient diskspace is available on drive C: for the Enterprise Vault to run
Enterprise Vault will now be shut down; to correct this problem, delete any unwanted files and restart Enterprise Vault.
V-437-4141


Cause



Enterprise Vault services can stop due to many reasons. The Windows Event Viewer logs should be reviewed as a first step to troubleshoot such issues. In this particular case, the services were stopped due to insufficient disk space on a local drive which was revealed in the Windows Event log entry.

Note: Enterprise Vault will shut down when 95% of Virtual Memory is used or if a local drive is 99% full.


Solution



The following methods can be used to resolve or alleviate the problem:

  1. Free up the space on local drive(s) and reboot the server. Verify the services are able to start and verify the Windows Event Viewer log is no longer reporting Event 4141.
     
  2. The start up parameters of the Enterprise Vault Admin Service can be modified to specify which local disks to monitor and which to exclude.
     
  3. The NoMonitor registry key can be set up to disable/enable monitoring of memory and all local disk space resources.


Refer to the Related Articles section for more details on Modifying the Admin Service.


Supplemental Materials

SourceEvent ID
Value4141
Description

Insufficient diskspace.


SourceUMI
ValueV-437-4141
Description

Insufficient diskspace.



Legacy ID



284983


Article URL http://www.symantec.com/docs/TECH48953


Terms of use for this information are found in Legal Notices