Error "Active Server Pages error 'ASP 0113' " may occur running a vault storage usage report or an extensive archive search.

Article:TECH48989  |  Created: 2006-01-08  |  Updated: 2014-02-26  |  Article URL http://www.symantec.com/docs/TECH48989
Article Type
Technical Solution


Environment

Issue



The error "Active Server Pages error 'ASP 0113' " may occur in Enterprise Vault for Microsoft Exchange while running a vault storage usage report or running an extensive archive search.


Error



Active Server Pages error 'ASP 0113'


Solution




Cause:

This issue can occur if the Default ASP timeout setting in Microsoft Internet Information Server (IIS) is not configured for a sufficient timeout window. The ASP script that is being executed may need more that 900 seconds, which is the default, to complete the ASP script operation in a Enterprise Vault environment with a large number of archived items.

Resolution:

1. Open  Microsoft IIS Manager and expand the left hand tree to display the Default Web Site. (Note: If other websites are hosted on this server, the Default Web Site may not be the EV website. Please use caution when changing values.)

2. Navigate to Web Sites | Default Web Site | EnterpriseVault virtual directory.

3. Highlight the EnterpriseVault virtual directory, then right click and select Properties (Figure 1).

Figure 1.
 

4. Under the EnterpriseVault virtual directory, click the Configuration button (Figure 2).

Figure 2.
 

5. Under the Options tab locate the ASP script timeout option and change value from the default of 900 to 2000 or any other value larger than 900 (Figure 3).

Figure 3.
 

If the error persists, verify authentication and access control. Perform the following:
 
1. Open the Internet Information Server Manager.
2. Navigate to Web Sites | Default Web Site | EnterpriseVault
3. Highlight the EnterpriseVault virtual directory in the left pane and find Usage.asp in the right pane.
4. In the right pane, right click on Usage.asp, select Properties,  then click on the File Security tab.
5. Click Edit under Authentication and access control
6. Verify that Basic authentication is selected; select Basic authentication if it is not selected.
7. In the Default Domain field, enter the Domain name (Figure 4).
 
Figure 4.
 
 
8. Click Ok two times.
 
Note: Repeat these steps for Listvaults.asp.

Related Microsoft KB article:
Article: 268364
Article Title: PRB: "Script Time Out" Error in Active Server Pages (ASP)
 http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q268364&GSSNB=1

Supplemental Materials

Value0x80004005
Description

The maximum amount of time for a script to execute was exceeded.


ValueASP 0113
Description

Active Server Pages error ASP 0113



Legacy ID



285040


Article URL http://www.symantec.com/docs/TECH48989


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