Backup Exec Preinstall Environment Checker displays a warning that the Backup Exec installation may fail with WMI errors

Article:TECH49219  |  Created: 2006-01-04  |  Updated: 2014-04-11  |  Article URL http://www.symantec.com/docs/TECH49219
Article Type
Technical Solution

Product(s)

Subject

Issue



The Backup Exec Preinstall Environment Checker displays a warning that the Backup Exec installation may fail with WMI errors.


Error



WMI errors are detected. This may cause SQL express to fail to install.

The Backup Exec Preinstall Environment Checker may display a warning that the installation could fail with WMI errors.

The errors described in the table below are generic SQL Express installation or WMI errors.

 

UMI Description
V-225-245 WMI errors are detected. This may cause SQL express to fail to install. Probably need to re-configure wmi.

 


Solution




1.To diagnose issues with the WMI, use the WMI diagnosis utility:

          http://www.microsoft.com/downloads/details.aspx?familyid=D7BA3CD6-18D1-4D05-B11E-4C64192AE97D&displaylang=en


2.To troubleshoot WMI issues, go to the following site:

         http://www.microsoft.com/technet/scriptcenter/topics/help/wmi.mspx

3.The commands in the list below can be run in a Windows command prompt to re-register WMI.

 
net stop winmgmt
 
cd /d %windir%\system32\wbem
 
for %i in (*.dll) do RegSvr32 -s %i  
 
scrcons.exe /RegServer  
 
unsecapp.exe /RegServer
 
wbemtest.exe /RegServer
 
winmgmt.exe /RegServer
 
wmiadap.exe /RegServer
 
wmiapsrv.exe /RegServer
 
wmic.exe /RegServer
 
wmiprvse.exe /RegServer
 
net start winmgmt
 

4.Alternatively, they can be run via CMD or BAT files; however, the third line will need to modified as follows:

 
for %%i in (*.dll) do RegSvr32 -s %%i
 

5.In either case, this should resolve the WMI errors and the Backup Exec installation should complete successfully. 

Supplemental Materials

SourceUMI
ValueV-225-245
Description

WMI errors are detected. This may cause SQL express to fail to install. Probably need to re-configure wmi.


SourceETrack
Value776555
Description

INS: Environmental check shows WMI error, information link brings up no information on error




Legacy ID



285328


Article URL http://www.symantec.com/docs/TECH49219


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