Event Id's 6621, 6952: Centera Collections stop processing with the error: A EMC Centera Collector thread encountered an error and has stopped.

Article:TECH49290  |  Created: 2006-01-08  |  Updated: 2010-01-09  |  Article URL http://www.symantec.com/docs/TECH49290
Article Type
Technical Solution


Environment

Issue



Event Id's 6621, 6952: Centera Collections stop processing with the error: A EMC Centera Collector thread encountered an error and has stopped.

Error



A EMC Centera Collector thread encountered an error and has stopped.

Solution




Overview:

Centera Collector threads will stop processing if the folders in the Centera Collections area are moved, renamed or deleted. If all Collector threads are stopped because they cannot locate the folder paths, then Centera Collections will stop processing completely and customers will notice a build up of items in the Collections area. No data will be ingested into the Centera.


Troubleshooting:

1. Check the Enterprise Vault Event log. The following Event Id's will be recorded in the Enterprise Vault event log.

Example:

Event Id's:

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage File Watch
Event ID: 6621
Date: 10/5/2006
Time: 3:32:49 AM
User: N/A
Computer: Server01
Description:
An exception has occurred.
Type: ce
Reference: VSEMCC/CCSOS1
Reason: The system cannot find the path specified.  [0x80070003]



Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage File Watch
Event ID: 6952
Date: 10/5/2006
Time: 3:32:50 AM
User: N/A
Computer: Server01
Description:
A EMC Centera Collector thread encountered an error and has stopped.

Reason: The system cannot find the path specified.  [0x80070003]
PartitionEntryID: 17D1FD6B9B8F284488B983E324858DE771q10000EVSite.tech-support.local
Method: CCollectorEMCCentera::CollectStore





2. Dtrace the "StorageFileWatch" process on the Enterprise Vault server. The output of a Dtrace is listed below and the output is a good example of the files not being found. Refer to the Related Documents section on how to run  the Enterprise Vault Dtrace utility.

Example:
Dtrace of Storage File Watch:

1239 02:32:50.078 [1680] (StorageFileWatch) <7544> EV:M CVaultStoreEMCCentera::ClipExists -- Returned from SetCollectionFilePath hr: 0x00000000, StoreIdentifier: 141700000000000~200610050227180000~0~48186EFFA3584B29BFCF3C4C0825088, FilePath: C:\collections4\2006\10\05\02\141700000000000~200610050227180000~0~48186EFFA3584B29BFCF3C4C0825088.DVS
1240 02:32:50.078 [1680] (StorageFileWatch) <7544> EV:M CVaultStoreEMCCentera::ClipExists -- Error opening file, FilePath: C:\collections4\2006\10\05\02\141700000000000~200610050227180000~0~48186EFFA3584B29BFCF3C4C0825088.DVS, hr: 0x80070003
1241 02:32:50.078 [1680] (StorageFileWatch) <7544> EV:M CVaultStoreEMCCentera::ClipExists (Exit) |The system cannot find the path specified.  [0x80070003] |
1242 02:32:50.078 [1680] (StorageFileWatch) <7544> EV:M CCollectorEMCCentera::DeallocateSavesets - Error checking whether Saveset file exists, Status: 0x80070003
1243 02:32:50.109 [1680] (StorageFileWatch) <7544> EV:M CCollectorEMCCentera::CollectStore(SSFO) - DeallocateSavesets (5) returned 0x80070003
1244 02:32:50.125 [1680] (StorageFileWatch) <7544> EV~E A EMC Centera Collector thread encountered an error and has stopped. |Reason: The system cannot find the path specified.  [0x80070003] |PartitionEntryID: 17D1FD6B9B8F284488B983E324858DE771q10000EVSite.tech-support.local |Method: CCollectorEMCCentera::CollectStore |
1245 02:32:50.125 [1680] (StorageFileWatch) <7544> EV:M CMAPISession::ClearProfile



Resolution:

To resolve, move the missing items and folder structure back into the Centera Collections area and restart the Storage Service.

Note: The Centera collections can be found by:

1. Open the "Enterprise Vault Administration Console".

2. Expand "Vault Stores"

3. Click on the "Centera Vault Store".

4. In the right pane click on the "Centera Partition".

5. Right click on the partition then click on "Properties".

6. Click on the "Collections" tab and record the location.





Supplemental Materials

SourceETrack
Value1482613
DescriptionEV8SP1 - Centera: An exception has occurred. |Type: ce |Reference: VSEMCC/CCSOS1 |The system cannot find the path specified.[0x80070003]

SourceETrack
Value1482612
DescriptionEV2007SP5 - Centera: An exception has occurred. |Type: ce |Reference: VSEMCC/CCSOS1 |The system cannot find the path specified.[0x80070003]

SourceETrack
Value1457818
DescriptionEV2007SP4 - Centera: An exception has occurred. |Type: ce |Reference: VSEMCC/CCSOS1 |The system cannot find the path specified.[0x80070003]


Legacy ID



285412


Article URL http://www.symantec.com/docs/TECH49290


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