Microsoft Outlook clients on Citrix Presentation servers running Terminal Services are unable to view the content of the email or open the attachment in Enterprise Vault for Microsoft Exchange.

Article:TECH49333  |  Created: 2006-01-12  |  Updated: 2010-01-08  |  Article URL http://www.symantec.com/docs/TECH49333
Article Type
Technical Solution

Product(s)

Environment

Issue



Microsoft Outlook clients on Citrix Presentation servers running Terminal Services are unable to view the content of the email or open the attachment in Enterprise Vault for Microsoft Exchange.

Error



Unable to load this feature. Feature ID not registered

Solution



Overview:

The client cannot use Visual Basic Scripting Edition (VBScript) in custom Outlook forms if the clients are using Microsoft Outlook 2002, 2003 or 2007 in a Microsoft Windows Terminal Services environment.  The clients will not be able to view the content of archived emails or open archived attachments.


Symptoms:

The following error message is displayed if Outlook Script Editor is started: "Unable to load this feature. Feature ID not registered".


Cause:

The support files necessary to enable VBScript in Outlook custom forms are not installed after installing Outlook 2002, 2003 or 2007 on a computer configured with Terminal Services. By default, Microsoft Office XP, Microsoft Office 2003  and 2007 Microsoft Office programs do not install the VBScript component in a Windows Terminal Server environment.

Note: Earlier versions of Outlook supported VBScript in a Terminal Services environment.


Resolution:

To resolve this issue, copy the "Outlvbs.dll" file from a computer that is not running Microsoft Outlook 2002 on a Terminal Server following this Microsoft KB article.
Vendor: Microsoft
OS: Microsoft Windows 2000 and 2003
Hardware: X86
Issue: Forms with VBScript do not work with Terminal Services in Outlook



Legacy ID



285469


Article URL http://www.symantec.com/docs/TECH49333


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