Backup Exec 11d for Windows Servers installation will fail if short file names are not enabled on the target server.

Article:TECH49335  |  Created: 2006-01-12  |  Updated: 2010-01-18  |  Article URL http://www.symantec.com/docs/TECH49335
Article Type
Technical Solution

Product(s)

Environment

Issue



Backup Exec 11d for Windows Servers installation will fail if short file names are not enabled on the target server.

Solution



Backup Exec 11d for Windows Servers installation will fail if short file names are not enabled on the target server. If VxValidator is run, it will display a warning

Short file names are not enabled.  This may cause the Backup Exec installation to fail.
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Workaround:

Enable short file names on the target server by modifying the Windows Registry.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.


1. Run REGEDT32.EXE

2. Browse to  HKLM\System\CurrentControlSet\Control\FileSystem

3. In the right window, double-click NtfsDisable8dot3NameCreation

4. In the DWORD Editor dialog box change the Value Data to 0 (zero)

5. Click OK

6. Exit Regedt32


Solution:

This issue has been resolved in Backup Exec 11d (rev. 7170) and above.



Supplemental Materials

SourceETrack
Value772767
DescriptionNtfsDisable8dot3NameCreation=1 causes install to fail.

SourceUMI
ValueV-225-257
DescriptionShort File Names Disabled


Legacy ID



285472


Article URL http://www.symantec.com/docs/TECH49335


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