To which versions of Backup Exec can this hotfix be applied?

This hotfix can only be applied to the following versions of Backup Exec:

Backup Exec 11d for Windows Servers revision 6235 (x64)
Continuous Protection Server 11d (RAWS components only)

What issues does this hotfix resolve?

A snapshot of the Exchange database may cause a service crash (Dr. Watson)

Granular Restore Technology (GRT) is unable to restore public folder messages with attachments

Redirection of public folders may result in a service crash (Dr. Watson)

Set copy/duplicate jobs for GRT enabled backups (SPS, Exchange, & AD) over 2Gb in size can result in immediate failure

Granular Restore Technology (GRT), a duplicate job may only copy a portion of the Exchange PDI/GRT backup from a Backup to Disk folder to Tape

Using Granular Restore Technology (GRT), subject lines over 1024 characters in a mailbox message will cause Job Engine to crash (Dr. Watson)

Using Granular Restore Technology (GRT), public folder restores do not use the Restore over Existing feature.

Using Granular Restore Technology (GRT), restore selections of GRT backup to tape of Exchange database that exists in a Recovery Storage Group are not displayed.

Which files does this hotfix replace?
After installing this hotfix, the version of the installed files will change as indicated in the table below. File versions are as indicated for the Media Server and Remote Agent versions. Blank fields indicate files not applicable for that version.

Backup Exec Media servers
Under "C:\Program Files\Symantec\Backup Exec\NT" (By default)

** For x64 Media Servers BECLASS.DLL is also updated under "C:\Program Files (x86)\Symantec\Backup Exec\NT"

Remote Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS"

Important CPS (Continuous Protection Server) update instructions:
If there are CPA (Continuous Protection Agent) machines that are being protected by Backup Exec then be sure to update those agents using the instructions for Remote Agent for Windows Servers below.

How to install this Hotfix
Before installing this hotfix, please refer to the section titled "Special Installation Instructions." After reviewing the "Special Installation Instructions," follow the steps listed under the section titled "LiveUpdate Installation Procedure" or "Download Installation Procedure" to install this hotfix. Issues addressed in this hotfix may also require additional post-installation steps. Please refer to the Related Documents links for further instructions.

Special Installation Instructions
This section contains additional installation instructions for installing this hotfix.

Remote Agent for Windows Servers (RAWS)

After installing this Hotfix to the Backup Exec 11d media server perform one of the following to update any machines with the Remote Agent:

1. After installing this hotfix to the media server, push install the Remote Agent from the Tools | Install Remote Agents menu option in Backup Exec

-or-

2. Copy the installation files to the remote machine from the path C:\Program Files\Symantec\Backup Exec\Agents\RAWS then from a command prompt on the remote machine change directories to the path the files were copied to and run setupaa.cmd



Microsoft Cluster:

This hotfix must be installed on all nodes of the cluster. After installing this hotfix on the primary node, use the cluster administrator to move the BEWS group to the failover node, and run the installation again for each node of the cluster.


SAN Storage Option (SSO):

Before installing this hotfix on a Backup Exec 11d media server that is using the SSO option first make sure that there are no backup or restore operations running on any of the media servers in the SAN.
Apply the hotfix to the primary SAN SSO server first then to all of the secondary servers.


Central Administration Servers:

Before installing this hotfix on a Backup Exec 11d Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS):

1. Open the Backup Exec User Interface
2. Click Media Servers
3. Right-click on each MMS and clear the Communication Enabled check box

After the hotfix is installed, enable communication between the CAS and all MMSs:

1. Open the Backup Exec User Interface
2. Click Media Servers
3. Right-click on each MMS and select the Communication Enabled check box


Agent for R/3 for Oracle:

After installing this hotfix to the Backup Exec 11d media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec. To reinstall the Remote Agent, type the following from the SAP R/3 server:


msiexec.exe /p "<path>\SAPR3.msp" REINSTALL=ALL REINSTALLMODE=omus


Note 1: <path> = path to the \Backup Exec\NT\Agents\R3 directory on the Backup Exec media server
Note 2: This service pack can only patch previous installations of the Backup Exec Agent for R/3 for Oracle (it does not patch the original installation source files for the Agent for R/3 for Oracle). This service pack places a "patch" file (SAPR3.msp) in the \Backup Exec\NT\Agents\R3 directory on the media server. If installing the Backup Exec Agent for R/3 for Oracle to additional SAP R/3 computers in the future, run the command above after the initial agent installation to install the patch.

LiveUpdate Installation Procedure:
To install this hotfix on a media server using LiveUpdate, within the Backup Exec console go to 'Tools > LiveUpdate'. By default LiveUpdate will be launched in Express mode and after clicking next any available patches will be installed.
In order to see the hotfix(s) that are available first and then choose which to install, it is necessary to change the mode from Express to Interactive. To do this, go to 'Options > Configure' on the initial LiveUpdate screen and change the install mode. The Interactive mode will also allow more details to be seen about each available update before it is installed.

Download Installation Procedures

To download the hotfix, click on the "Download Now" link below. A prompt will appear asking whether to open or save the download. Perform either of the following:

If the operation is being performed on the media server, select "Open" to automatically patch the installation of Backup Exec 11d

- or -

Select "Save" to save the download to the computer in order to install the hotfix later

Please be sure to review the Related Documents section at the end of this article for additional information regarding these issues.

Uninstalling Hotfix 2
While Hotfixes in BEWS 11d are now designed to be uninstalled through Add or Remove Programs, the 'remove' option has been disabled for this Hotfix specifically. This was done as the patching process itself had to be repaired for this update.