Windows NT 4.0 Remote Agent installation package for Symantec Backup Exec 11d for Windows Servers.

Article:TECH49772

Created: 2006-01-28

Updated: 2011-10-31

Article URL http://www.symantec.com/docs/TECH49772

Article Type
Technical Solution

Product(s)

Show all

Environment

Show all

Languages

Show all

Problem

Windows NT 4.0 Remote Agent installation package for Symantec Backup Exec 11d for Windows Servers.

Solution

Symantec Backup Exec for Windows Servers and its options are no longer supported on Windows NT 4.0 computers directly. However, the Backup Exec Remote Agent for NT 4.0 can still be installed to a Windows NT 4.0 computer to provide remote file system protection (without AOFO). This is the 10D Remote Agent and will cause an error in your 11D backup jobs indicating a version mismatch. This is expected behavior. Partial Support is provided for this agent.

"Partial Support" is a more limited level of Support Services than you would receive under "Standard Support." Partial Support is when our technical support engineer provides you with known Fixes/Patches/Workarounds, existing Maintenance Packs, or information from our technical knowledge base in response to your request for assistance. Partial Support does not include development of any new modifications (including security vulnerabilities) to your Licensed Software. Nor will we attempt to reproduce the Problem or escalate issues through management channels or to our engineering resources. Such Partial Support will be subject to the availability of resources, and we may need to limit the time we are able to spend on the Problem.

Note: for more information regarding Symantec's Support Policy, go to: http://www.symantec.com/enterprise/support/Enterprise_Technical_Support_Policy.pdf