Symantec Backup Exec 11d for Windows Server Hotfix 2 - Desktop and Laptop Option (DLO) installation overwrites the "setup.ini" file as a result DLO agents can not be deployed.
| Article:TECH49858 | | | Created: 2006-01-05 | | | Updated: 2009-01-13 | | | Article URL http://www.symantec.com/docs/TECH49858 |
Problem
Symantec Backup Exec 11d for Windows Server Hotfix 2 - Desktop and Laptop Option (DLO) installation overwrites the "setup.ini" file as a result DLO agents can not be deployed.
Solution
Installation of Backup Exec 11d DLO Hotfix 2 on the DLO server overwrites the existing "setup.ini" file. This leaves the file almost empty and as a result, DLO agents fail to get deployed.
Workaround:
To resolve this issue, manually rebuild the "setup.ini" file with the following entry in order to point the file to proper database and instance name as given below:
1. Browse to the DLO folder on your Media "<InstallDir>\Symantec\Backup Exec\Agents\DLO".
2. Open the
setup.ini file using notepad.
3. Add the following information in the "setup.ini":
[Startup]
packagename = Symantec Backup Exec Desktop Agent.msi
cmdline =/qf DEFAULTMEDIASERVER="MEDIA SERVERNAME" DLODBINSTANCENAME="BKUPEXEC" LAUNCHCLIENT="1" /l*v "%TEMP%\DLOAgentInstall.log"
Note: DLODBINSTANCENAME in the above mentioned example, can be BKUPEXEC or BKUPEXECDLO depending on whether this is a fresh install or an upgrade of Backup Exec 11d. Media Server name = the name of the DLO Media Server.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 860236 |
| Description | DLO: Setup.ini being removed when HF installed |
| Source | UMI |
| Value | V-139-52224-990 |
Legacy ID
286209
Article URL http://www.symantec.com/docs/TECH49858
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