Backup Exec 11d Live Update reports an error "LU1814: LiveUpdate could not retrieve the update list"

Article:TECH50255  |  Created: 2006-01-27  |  Updated: 2014-01-19  |  Article URL http://www.symantec.com/docs/TECH50255
Article Type
Technical Solution

Product(s)

Issue



Backup Exec 11d Live Update reports an error "LU1814: LiveUpdate could not retrieve the update list"


Error



LU1814:LiveUpdate could not retrieve the update list

or

LU1814:Host could not be found.


LiveUpdate could not retrieve the catalog file of available Symantec Products and components updates. Please verify that you are able to connect to the internet and run LiveUpdate again.


Solution



This happens when the Backup Server cannot connect to the specified host. The most common reasons for this problem are : 

Hosts file entries are preventing LiveUpdate from connecting.

  • The S32LUHL1.dll file may be present.
  • The Settings.LiveUpdate file is corrupt.
  • Damaged files in the \Downloads folder (windows temporary download folder).
  • LiveUpdate is not allowed to access the LiveUpdate server.
  • Specified LiveUpdate Administrator server is not available to the Backup Server.
  • Incomplete install of LiveUpdate.
  • Local Permissions denied for LiveUpdate to run on the Backup Server.
  • The settings for LiveUpdate to connect to the Internet are incorrect.

 
Steps mentioned in the following article can be performed as a workaround to the solution. 

 
This issue is cosmetic in nature and does not inhibit the LiveUpdate functions.
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 

 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com
 

 

Supplemental Materials

ValueLU1814
Description

LiveUpdate could not retrieve the update list


Value808348
Description

Error: "LU1814: LiveUpdate could not retrieve the update list"



Legacy ID



286706


Article URL http://www.symantec.com/docs/TECH50255


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