STATUS CODE 26: Backup attempts failing with NetBackup Status Code 26 (client/server handshaking failed).

Article:TECH50348  |  Created: 2007-01-04  |  Updated: 2008-01-13  |  Article URL http://www.symantec.com/docs/TECH50348
Article Type
Technical Solution

Product(s)

Environment

Issue



STATUS CODE 26: Backup attempts failing with NetBackup Status Code 26 (client/server handshaking failed).

Solution



Overview:  
Backup attempts failing with NetBackup Status Code 26 (client/server handshaking failed).

Troubleshooting:
Enable the bptm log file on media server and review the media server's bp.conf file.  Confirm the bpclntcmd -hn <server_name> command returns successfully for all SERVER= entries in the media server's bp.conf file.

Log files:  
In the media server's bptm log file, the following messages are observed:

16:56:09.039 [2292.980] <2> emmlib_initialize: (-) Connection attempt #<0>
16:56:09.039 [2292.980] <2> emmlib_initializeEx: (-) Connecting to the Server <server_name> Port <1556>, App <dbstunitq> OrbOpt <No extra otions>
16:56:09.055 [2292.980] <2> VssGetFQDNHostName: vss_auth.cpp.3992: Function: VssGetFQD NHostName. Search name
16:56:09.055 [2292.980] <2> VssInit: vss_auth.cpp.681: Function: VssInit. Using Cached  entries FALSE
16:56:09.055 [2292.980] <2> Human Message: Optional VxSS libraries not initialized.
16:56:09.055 [2292.980] <2> VssCleanUp: vss_auth.cpp.816: Function: VssCleanUp result:  21
16:56:09.070 [2292.980] <2> emmlib_initializeEx: (-) Setting request timeout to <1800> sec
16:56:13.617 [2292.980] <2> vnet_cached_gethostbyname: vnet_hosts.c.348: Function failed: 6 0x00000006
16:56:13.617 [2292.980] <2> vnet_cached_gethostbyname: vnet_hosts.c.348: Function failed: 6 0x00000006
16:56:18.164 [2292.980] <2> vnet_cached_gethostbyname: vnet_hosts.c.348: Function failed: 6 0x00000006
16:56:18.164 [2292.980] <2> vnet_cached_gethostbyname: vnet_hosts.c.348: Function failed: 6 0x00000006
16:56:22.726 [2292.980] <2> vnet_cached_gethostbyname: vnet_hosts.c.287: Function fail

<=SNIP=>

16:56:54.507 [2292.980] <2> vnet_cached_gethostbyname: vnet_hosts.c.287: Function failed: 5 0x00000005
16:56:54.523 [2292.980] <2> vnet_cached_gethostbyname: vnet_hosts.c.287: Function failed: 5 0x00000005
16:56:54.538 [2292.980] <2> emmlib_GetStorageUnit: (0)

Resolution:
Use of the bpclntcmd -hn <server_name> command (correct usage of the command outlined in TechNote 286620, found below, in the Related Documents section) indicates one of the servers in the media server's bp.conf file is not correctly configured within the environment's name resolution setup.  After removing this SERVER= line from the bp.conf file, the backup completes successfully.  


Supplemental Materials

SourceError Code
Value26
DescriptionNetBackup Error 26: client/server handshaking failed


Legacy ID



286813


Article URL http://www.symantec.com/docs/TECH50348


Terms of use for this information are found in Legal Notices