Enterprise Vault (EV) PST migration fails with the following error: "Migration of PST <PST file path> exception"
| Article:TECH50466 | | | Created: 2007-01-16 | | | Updated: 2007-01-14 | | | Article URL http://www.symantec.com/docs/TECH50466 |
Problem
Enterprise Vault (EV) PST migration fails with the following error: "Migration of PST
Error
"Failed to read PST Policy record for Mailbox id:
Solution
This error
occurs due to duplicate entries in the ExchangeMailboxEntry table in the
EnterpriseVaultDirectory database, which may result from past Exchange
migrations. To check that this is the case and resolve the issue follow the
steps below:
1. Open SQL
Query Analyzer on the SQL server that hosts that EV database.
2. Select the
EnterpriseVaultDirectory database from the drop down.
3. Run the
following query:
SELECT *
FROM
ExchangeMailboxEntry
WHERE
(MbxAlias LIKE '%yourusername%') - replacing yourusername with the
appropriate mailbox alias for the affected user
If the query
finds more than one entry for the user, the duplicate entries need to be deleted
(usually the duplicate entries will have a "%MARKED%" entry in the LegacyMbxDN
column).
4. Run the
following query to delete the duplicate entries
Use
EnterpriseVaultDirectory
Go
Delete from
exchangemailboxentry
WHERE
(LegacyMbxDN LIKE '%MARKED%')
5. Add a new
DWORD registry key on the EV server to prevent this problem from occurring in
the future.
HKEY_LOCAL_MACHINE\software\KVS\Enterprise
vault\agents\SynchInMigrationMode=1.
This
registry key was introduced in EV 6 SP3, and forces EV to automatically assign
migrated mailboxes to existing archives using the legacyMbxDN
value.
6. Re-start the
EV Admin Service after changing the registry key above.
7. Check the PSTFile - ExchangeMailboxEntryID value for the
failed PST. If the value does not match the corresponding value for that user in
the ExchangeMailboxEntry table then modify the PSTFile value. This will ensure
the PST is migrated into the correct archive.
8. Change the MigrationStatus to 800 (Ready to Migrate)
9. Synchronise the user's mailbox and check to make sure duplicate entries are not created this time.
10. Re-start the PST Migrator task.
Warning: Incorrect use of the <Windows registry> may prevent the operating system from functioning properly. Great care should be taken when making changes. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry be made prior to making any changes.
Note: Before making changes to any EV database, ensure you have carried out a full backup as per usual backup procedures.
8. Change the MigrationStatus to 800 (Ready to Migrate)
9. Synchronise the user's mailbox and check to make sure duplicate entries are not created this time.
10. Re-start the PST Migrator task.
Warning: Incorrect use of the <Windows registry> may prevent the operating system from functioning properly. Great care should be taken when making changes. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry be made prior to making any changes.
Note: Before making changes to any EV database, ensure you have carried out a full backup as per usual backup procedures.
|
|
| Source | Error Code |
| Value | 0x80005000 |
| Description | This error code may be logged if duplicate mailbox entries exist in ExchangeMailboxEntry table. |
Related Articles
Legacy ID
286977
Article URL http://www.symantec.com/docs/TECH50466
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