Installation of Backup Exec 11d fails if MSXML 4.0 SP2 is installed on the machine in any language other than English.

Article:TECH50492  |  Created: 2007-01-18  |  Updated: 2009-01-20  |  Article URL http://www.symantec.com/docs/TECH50492
Article Type
Technical Solution

Product(s)

Environment

Issue



Installation of Backup Exec 11d fails if MSXML 4.0 SP2 is installed on the machine in any language other than English.

Error



V-225-235: MSXML 4.0 failed to install.
V-225-235: MSXML 4.0 SP2 failed to install.

Solution




The Installation log (bkupinst.htm) indicates the error message below:

02-05-2007,11:00:01 : Executing BE_InstallMSXML
02-05-2007,11:00:01 : msiexec /i "D:\WINNT\INSTALL\MSXML\msxml.msi" /l*v C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\Logs\MSXML4.log /qn REBOOT=ReallySuppress
02-05-2007,11:00:04 : V-225-235: MSXML 4.0 failed to install. ***To search for information about this error, click here
02-05-2007,11:00:04 : V-225-235: MSXML 4.0 SP2 failed to install... Canceling installation. ***To search for information about this error, click here
02-05-2007,11:00:04 : Failed to install third party products.


The failure of the installation is because the MSXML 4.0 SP2 module name is different for every language.

  • MSXML 4.0 SP2 English - MSXML.MSI
  • MSXML 4.0 SP2 Japanese - MSXMLJPN.MSI
  • MSXML 4.0 SP2 German - MSXMLGER.MSI


The Backup Exec 11d installer searches for the MSXML 4.0 SP2 module, but cannot find the file name of languages other than MSXML 4.0 SP2 English. Therefore the installation of Backup Exec 11d fails if MSXML 4.0 SP2 of languages other than English have been installed.

Workaround:

As a workaround, perform the following:

1. Copy all files and folders from the Backup Exec 11d installation CD to the local disk (C:\11d etc.).

2. Copy the concerned language module i.e MSXMLJPN.MSI or MSXMLGER.MSI
to C:\11d\WINNT\INSTALL\MSXML.

3. Run C:\11d\Browser.exe.

Supplemental Materials

SourceETrack
Value1019536
DescriptionNLS: failure of installation to a server on which MSXML 4.0 SP2 is being installed

Legacy ID



287011


Article URL http://www.symantec.com/docs/TECH50492


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