Windows 2000 server installation becomes corrupt while upgrading to Veritas Storage Foundation 5.0 for Windows or Veritas Storage Foundation HA 5.0 for Windows

Article:TECH50899  |  Created: 2007-01-23  |  Updated: 2008-01-27  |  Article URL http://www.symantec.com/docs/TECH50899
Article Type
Technical Solution


Environment

Issue



Windows 2000 server installation becomes corrupt while upgrading to Veritas Storage Foundation 5.0 for Windows or Veritas Storage Foundation HA 5.0 for Windows

Error



Windows 2000 could not start because the following file is missing or corrupt:
\system32\ntoskrnl.exe
Please re-install a copy of the above file.

instpnp.exe - Unable to Locate DLL
The dynamic link library newdev.dll could not be found in the specified path.

Solution



Details of the Issue

An issue has been identified in the Storage Foundation 5.0 for Windows and Storage Foundation HA 5.0 for Windows installation shield that can cause the operating system to become corrupted. The above errors are returned following the post installation reboot.

This can only occur if both of the following conditions apply:

  • The operating system is a member of the Windows 2000 server suite with SP4 installed without "Update Rollup 1 for Windows 2000 SP4"
  • The installation is an upgrade from Storage Foundation 4.3 Maintenance Pack 1 for Windows or Storage Foundation HA 4.3 Maintenance Pack 1 for Windows

The root cause of this issue is an installation condition set by Storage Foundation for Windows 4.3 Maintenance Pack 1.  This will be fixed in Storage Foundation for Windows 4.3 Maintenance Pack 2 and Storage Foundation for Windows HA 4.3 Maintenance Pack 2.

This issue has also been documented on page 47 of the Storage Foundation and High Availability Solutions Release Notes:  http://support.veritas.com/docs/286988


Workaround for upgrading from Storage Foundation 4.3 Maintenance Pack 1 for Windows (and HA) to Storage Foundation 5.0 for Windows (and HA) :

1. Ensure that Update Rollup 1 for Windows 2000 SP4 is installed before installing Storage Foundation 5.0 for Windows or Storage Foundation HA 5.0 for Windows.  A script is available to check whether this is installed. Click on the Download Now link below to obtain this script.  The readme in the downloadable package provides instructions how to use the script.

2. Uninstall Storage Foundation 4.3 Maintenance Pack 1 for Windows  or Storage Foundation HA  4.3 Maintenance Pack 1 for Windows prior to installing Storage Foundation  5.0 for Windows or Storage Foundation HA 5.0 for Windows.


Recovery:

If your server has been affected by this issue (i.e. the above errors were returned after the post installation reboot), the following recovery options are available:

  • Restore the server from backup, install Update Rollup 1 for Windows 2000 SP4 and then upgrade to Veritas Storage Foundation 5.0 for Windows or Veritas Storage Foundation HA 5.0 for Windows
OR
  • Rebuild the server and install Storage Foundation  5.0 for Windows or Storage Foundation HA 5.0 for Windows  rather than installing Storage Foundation 4.3 for Windows  or Storage Foundation HA 4.3 for Windows.


Best Practices:

1. Always perform a FULL backup prior to and after any changes to your environment
2. Review the Release Notes prior to installing Storage Foundation for Windows or Storage Foundation for Windows HA (as well as before installing any other products) and heed any warnings given therein.


How to Subscribe to Software Alerts:

If you have not received this TechNote from the Symantec Email Notification Service for Software Alerts, please subscribe at the following link:  http://maillist.support.veritas.com/subscribe.asp



Attachments

SFW50_testinstall_287566.exe (50 kBytes)


Legacy ID



287566


Article URL http://www.symantec.com/docs/TECH50899


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