An error "Could not find the specified Vault using the Directory Service.[0xc0041c5c]" on one or more vaults when performing a search in Enterprise Vault CA / DA

Article:TECH50961  |  Created: 2007-01-28  |  Updated: 2014-04-01  |  Article URL http://www.symantec.com/docs/TECH50961
Article Type
Technical Solution

Product(s)

Environment

Issue



An error "Could not find the specified Vault using the Directory Service. [0xc0041c5c]" on one or more vaults when performing a search in Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA).


Error



Could not find the specified Vault using the Directory Service. [0xc0041c5c]


Solution



Overview:
The error is generated when the vault(s) being searched by Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) is no longer valid. An invalid vault (or archive) is one that once was created in the Vault Admin Console and then deleted after it was synchronized with CA or DA.  The error will normally be accompanied by an Event ID 42077 in the Event Viewer Application log.

Event Type: Error
Event Source: EV Compliance Accelerator
Event Category: Server
Event ID: 42077
Description:
Error:
Searching Vault Thread - worker thread for index server: 1 (7)
Vault ID:
Number of tries: 5
Cause: Could not find the specified Vault using the Directory Service [0xc0041c5c]

Description:
Error processing Vault to Search off the queue.


Solution:
 
For CA or DA 6.x, 7.x or 2007.x
 
1. On the customer home page, under the Application Administration column, click Vaults or Archives

2. Uncheck the vault(s) that are no longer valid.

3. Synchronize the Vaults from the Vaults To Search page or by clicking the Synchronize Now button.

4. Return to the Search page and run the search again.

 
For CA or DA 8.x
 
1. On the Configuration tab, click the Archives  tab and uncheck the vault(s) that are no longer valid.

2. Save the change(s) and return to the Search page.

3. Run the search again.

 

Supplemental Materials

Value0xc0041c5c

Value42077
Description

Could not find the specified Vault using the Directory Service


Legacy ID



287664


Article URL http://www.symantec.com/docs/TECH50961


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