Unable to list accounts in DomainName popup error

Article:TECH51054  |  Created: 2007-01-08  |  Updated: 2014-02-28  |  Article URL http://www.symantec.com/docs/TECH51054
Article Type
Technical Solution

Product(s)

Environment

Issue



The error below can occur when performing any of the following actions: 

1.  In the Vault Admin Console (VAC) choosing:  Archives | ArchiveName | Properties | Permissions | Add | DomainName is selected

2.  In the VAC choosing Sites | Targets | Exchange | Domain | Provisioning Group. Properties of a group | Targets tab | Add | Windows User | Add Users dialog box

3. In the VAC choosing: Archives | ArchiveName | Properties | General Tab click on Bill Usage To eclipse button to browse the domain

4. In the VAC choosing: Provisioning Group | Attempting to add a windows user to a Provisioning Group | Selecting a domain name from the drop-down list (multiple domain Active Directory environment).


Error



Unable to list accounts in <DomainName>


Cause



The error appears because Enterprise Vault uses the win32 api function call NetGetAnyDCName instead of DsGetAnyDCName which can be confirmed by analyzing the network trace captured on the Enterprise Vault server. An Unknown error 0x0000054b should appear during the NetGetAnyDCName response. (Figure 2)

 


Solution



If Enterprise Vault is installed in a multi-domain Active Directory environment and the Enterprise Vault Administration Console is used to select "Archives -> ArchiveName -> Properties -> Permissions -> Add" and, from a drop down list, a domain where Enterprise Vault is not installed, a popup error message could appear and the list of users could be empty. (Figure 1)

Figure 1:
 

Figure 2:
 



Workaround:

Manually specify the domain\username in the Add Names text box.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com .
 

Supplemental Materials

Value974289
Description

Error listing list of users when setting archive permissions (in VAC) in a multi- domain environment


Legacy ID



287782


Article URL http://www.symantec.com/docs/TECH51054


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