Unable to list accounts in DomainName popup error

Article:TECH51054  |  Created: 2007-01-08  |  Updated: 2014-10-08  |  Article URL http://www.symantec.com/docs/TECH51054
Article Type
Technical Solution


Issue



The error below can occur when performing any of the following actions: 

1.  In the Vault Admin Console (VAC) choosing:  Archives | ArchiveName | Properties | Permissions | Add | DomainName is selected

2.  In the VAC choosing Sites | Targets | Exchange | Domain | Provisioning Group. Properties of a group | Targets tab | Add | Windows User | Add Users dialog box

3. In the VAC choosing: Archives | ArchiveName | Properties | General Tab click on Bill Usage To eclipse button to browse the domain

4. In the VAC choosing: Provisioning Group | Attempting to add a windows user to a Provisioning Group | Selecting a domain name from the drop-down list (multiple domain Active Directory environment).


Error



Unable to list accounts in <DomainName>

If Enterprise Vault is installed in a multi-domain Active Directory environment and the Enterprise Vault Administration Console is used to select "Archives -> ArchiveName -> Properties -> Permissions -> Add" and, from a drop down list, a domain where Enterprise Vault is not installed, a popup error message could appear and the list of users could be empty. (Figure 1)

Figure 1:
 

Figure 2:
 

Cause



The error appears because Enterprise Vault uses the win32 api function call NetGetAnyDCName instead of DsGetAnyDCName which can be confirmed by analyzing the network trace captured on the Enterprise Vault server. An Unknown error 0x0000054b should appear during the NetGetAnyDCName response. (Figure 2)

 

Workaround:

Manually specify the domain\username in the Add Names text box.


Solution



This issue has been addressed in the following release:

 
Enterprise Vault 10.0.1 - Release Details

Supplemental Materials

SourceETrack
Value974289
Description

Error listing list of users when setting archive permissions (in VAC) in a multi- domain environment


Legacy ID



287782


Article URL http://www.symantec.com/docs/TECH51054


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