Enterprise Vault PST Migration Fails with events 6469, 6609, and 6988

Article:TECH51079  |  Created: 2007-01-11  |  Updated: 2014-07-18  |  Article URL http://www.symantec.com/docs/TECH51079
Article Type
Technical Solution


Issue



Enterprise Vault PST Migration fails, and generates events 6469, 6609, and 6988 when migrating a American National Standards Institute (ANSI) format .pst file greater than 1.5 GB


Error



Event Type: Error 
Event Source: Enterprise Vault 
Event Category: Migrator Server 
Event ID: 6469 
Description: An exception has occurred. 
[Internal reference CMigrator::StartWorking/ce] 
 
V-437-6469
 

Event Type: Error 
Event Source: Enterprise Vault 
Event Category: Migrator Server 
Event ID: 6609 
Description: PST file access error occurred 
PST file: <PST file path> 
Account: <account performing migration> 
Reference: SUP/CFE 
 
V-437-6609
  
Event Type: Error 
Event Source: Enterprise Vault 
Event Category: Migrator Server 
Event ID: 6988 
Description: 
A PST failed to migrate because it is too full to process.  Split the PST and attempt to migrate in two parts
 
V-437-6988
 

Cause



In Outlook 2002 and earlier, the .pst files are in the American National Standards Institute (ANSI) format, and the overall size has a limit of 2 gigabytes (GB).  You can only store 1.5 GB of data in an ANSI format PST file as exceeding this limit can cause corruption.


Solution



 
Convert a non-Unicode data file (.pst) to a Unicode data file (.pst)
 
Note: There is no automatic way of converting a Microsoft Outlook 97-2002 Personal Folders file (.pst) to a Unicode-capable Microsoft Outlook Personal Folders file (.pst) file. The easiest way to convert a non-Unicode .pst file is to create a new data file in the Microsoft Outlook Personal Folders file (.pst) format that supports Unicode and then import items from the old data file to the new Microsoft Outlook Personal Folders file (.pst).
 
Create a new data file:
 
1. On the File menu, point to New, and then click Outlook Data File.
 
2. To create a Microsoft Outlook Personal Folders File (.pst) that offers greater storage capacity for items and folders and supports multilingual Unicode data, click OK.
 
3. In the File name box, type a name for the file, and then click OK.
 
4. In the Name box, type a display name for the .pst folder.
 
5. Select any other options you want, and then click OK.
 
The name of the folder associated with the data file appears in the Folder List. To view the Folder List, on the Go menu, click Folder List. By default, the folder will be called Personal Folders.
 
Import items to the new data file:
 
1. On the File menu, click Import and Export.
 
2. Click Import from another program or file, and then click Next.
 
3. Click Personal Folder File (.pst), and then click Next.
 
4. In the File to import box, specify the path and file name of the old non-Unicode Microsoft Outlook 97-2002 Personal Folders File (.pst) file you want to import and click Next.
 
5. Select Import items into the same folder in: and select the name of your new Unicode Personal Folders File (.pst).
 
6. Follow the remaining instructions in the Import and Export Wizard.

Supplemental Materials

SourceEvent ID
Value6609
Description

PST file access error occurred. Reference: SUP/CFE


SourceEvent ID
Value6469
Description

An exception has occurred. [Internal reference CMigrator::StartWorking/ce]


SourceEvent ID
Value6988
Description

A PST failed to migrate because it is too full to process. Split the PST and attempt to migrate in two parts


Legacy ID



287829


Article URL http://www.symantec.com/docs/TECH51079


Terms of use for this information are found in Legal Notices