Unable to create the directory 'H:\DLO_STORAGE' on computer 'Server'. Please check the path does not reside on a read-only device such as a CD-ROM drive and the that the DLO Database service 'SQL Server (BKUPEXEC)' logon account has sufficient permissions to create a directory. You can change the logon account via the Service control panel.

Article:TECH51177  |  Created: 2007-01-22  |  Updated: 2012-08-22  |  Article URL http://www.symantec.com/docs/TECH51177
Article Type
Technical Solution


Issue



Unable to create the directory 'H:\DLO_STORAGE' on computer 'Server'. Please check the path does not reside on a read-only device such as a CD-ROM drive and the that the DLO Database service 'SQL Server (BKUPEXEC)' logon account has sufficient permissions to create a directory. You can change the logon account via the Service control panel.


Error



Unable to create the directory 'H:\DLO_STORAGE' on computer 'DLOTESTSRV'. Please check the path does not reside on a read-only device such as a CD-ROM drive and the that the DLO Database service 'SQL Server (BKUPEXEC)' logon account has sufficient permissions to create a directory.


Solution




 


Possible Reasons

1. The DLO Service account does not have sufficient permissions to create directories in the storage location.
2. The DLO Service account is not the part of Domain Admin group.
3. The SQL Express service for Backup Exec is running under LocalSystem.


Solution:


1. Create a Backup Exec service account which is a part of Domain Admin Group and also has the following permissions.

 
Share Permissions on NTFS Volumes Security Permissions on NTFS Volumes
Administrator: Allow Full Control, Change, Read Administrator: Full Control
User or Group: Allow Full Control, Change, Read User or Group: Allow Read and Execute, Allow List Folder Contents


3. Change the service account for the Backup Exec, DLO as well as the SQL Express services for Backup Exec to Domain Admin
(Figure 2).

 


Backup Exec DLO Administration Service: Domain\<Domain Admin>
Backup Exec DLO Maintenance Service: Local System
SQL SERVER (BKUPEXEC): Domain\<Domain Admin>

Please refer to the Related Documents section to find out additional information on permissions required by Backup Exec service account.




 

Supplemental Materials

Value0x8007007b
Description

Service returned error code 0x8007007b


ValueV-139-32775-123
Description

The filename, directory name, or volume label syntax is incorrect.



Legacy ID



287965


Article URL http://www.symantec.com/docs/TECH51177


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