Symantec Backup Exec for Windows Servers Desktop and Laptop Option - DLO does not start in Offline mode if it is started when the machine is not on the network.

Article:TECH51376  |  Created: 2009-01-18  |  Updated: 2014-02-25  |  Article URL http://www.symantec.com/docs/TECH51376
Article Type
Technical Solution

Product(s)

Issue



Symantec Backup Exec for Windows Servers Desktop and Laptop Option - DLO does not start in Offline mode if it is started when the machine is not on the network.


Error



Information V-139-52224-100
Unable to connect to Media Server.
Failed to load configuration Server
 

Currently there is an issue where the DLO Agent will not start in Offline mode when launched while the workstation is not on the network. (Figure 1)

Figure 1
 

 


Solution



 
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article.

Backup Exec 11d revision 7179 Service Pack 3
http://www.symantec.com/docs/TECH59746

Supplemental Materials

SourceETrack
Value995060
Description

Starting DLO Agent when not connected to the Network, Agent does not load


SourceUMI
ValueV-139-52224-100
Description

Starting DLO Agent when not connected to the Network, Agent does not load


SourceUMI
ValueV-138-52224-100
Description

Unable to connect to Media Server.
Failed to load configuration Server
 



Legacy ID



288299


Article URL http://www.symantec.com/docs/TECH51376


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