Hotfix for ACE (Automatic Classification Engine) Build 4.7.1801.2 after the ACE journal connector has been installed on the Enterprise Vault Server the journal mail messages with a blank subject line will not archive.
| Article:TECH51413 | | | Created: 2007-01-16 | | | Updated: 2008-01-15 | | | Article URL http://www.symantec.com/docs/TECH51413 |
Problem
Hotfix for ACE (Automatic Classification Engine) Build 4.7.1801.2 after the ACE journal connector has been installed on the Enterprise Vault Server the journal mail messages with a blank subject line will not archive.
Solution
Journal mail messages with a blank subject line will not
archive after the ACE client journal connector (Build 4.7.1801.2) has been
installed on the Enterprise Vault Server. The messages will stay in the journal
inbox and each message will generate an Event ID 3184 in the Enterprise Vault
application log every (60) seconds. The task will eventually shutdown as the
messages accumulate because to many error messages will be
generated.
To which versions of Symantec Automatic Classification Engine can this hotfix be applied?
To which versions of Symantec Automatic Classification Engine can this hotfix be applied?
Version of ACE (Automatic
Classification Engine) Build 4.7.1801.2. This is the version that is distributed
on the Enterprise Vault 7.0 and Version 7.0 SP1 CD number (2).
What issue does this hotfix resolve?
Journaled messages with a blank
subject line will not archive. Apply this patch to the ACE client (Normally the
Enterprise Vault journal sever). The journaled messages with a blank subject
line will archive.
Which ACE server files does this Hotfix
replace?
WgnSEV.dll 4.7.1811.0 24
January 2007
How to install this hotfix:
1. Login to the Enterprise Vault
server that is configured with the ACE journal connector as the VSA (Vault
Service Account).
2. Copy the patch to the
Enterprise Vault server that is configured with the ACE journal connector.
3. Follow the directions
below.
Installer:
Double-click the
OES_Integration_4.7_HF001.msp file in Windows Explorer. The Orchestria
ACE installation wizard will launch and click Update to apply the
hotfix.
Command Line:
Run this command:
msiexec
/p <Full path to MSP> REINSTALL=ALL REINSTALLMODE=omus
Note:
Where <Full path to MSP>
specifies the full path and name of this .msp patch package. The /p option
indicates a patch operation.
Uninstalling the hotfix:
Hotfix patch packages can only be uninstalled using Windows Installer 3.x or later.
The hotfix patch can be removed from a command line. For Windows 2003 and XP SP2, Add or Remove Programs applet can be used.
Hotfix patch packages can only be uninstalled using Windows Installer 3.x or later.
The hotfix patch can be removed from a command line. For Windows 2003 and XP SP2, Add or Remove Programs applet can be used.
Add or Remove Programs:
Only supported for Windows 2003 and Windows XP SP2 or later.
1. In the Add or Remove Programs
applet, select Show updates check box.
2. Select the relevant
Orchestria ACE hotfix patch package and click the Remove.
Command line:
To remove an uninstallable patch
package, run the following command:
msiexec
/i {1728F579-A4F5-439E-AC25-C7590703AE5C} MSIPATCHREMOVE=<Full path to
MSP> /qb
Note:
Where <Full path to MSP>
specifies the full path and name of the hotfix patch package
/qb option specifies a progress
bar and simple confirmation dialog when the uninstall is complete.
i to remove multiple hotfix
patch packages, set MSIPATCHREMOVE to a semicolon-separated list of <Full
path to MSP> values.
Attachments
|
|
| Source | Event ID |
| Value | 3148 |
| Description | An exception in the Filter Controller has occurred - Due to the number of Errors, Journal Task stops |
| Source | ETrack |
| Value | 965564 |
| Description | Items with no subject are sent to the 'Failed External Filter' folder when ACE is enabled. |
Legacy ID
288367
Article URL http://www.symantec.com/docs/TECH51413
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Thank you.