1. Set Debug on the DLO server and the DLO Client:
   1. DLO Server
      1. Open the DLO Server User Interface and click on Tools --> Support --> Enable verbose logging
      2. To view the log, click on Tools --> Support --> View Support Log
   2. DLO Client
      1. Open the DLO Client User Interface and click on Tools --> Support --> Enable verbose logging
      2. To view the log, click on Tools --> Support --> View Support Log
2. Run the job and reproduce the issue. 
   1. Select the smallest job that will reproduce the problem.
   2. Run this while no other jobs are running, if possible.
   3. Wait for the error to occur.
3. Collect and send the logs:
   1. Run the SymHelp Tool (formerly the BE Support Tool) on each server to collect and send logs. More detail on this tool can be found in http://www.symantec.com/docs/TECH126539
   2. Be sure to select Full logs for support 
   3. After the Tool has completed the upload of logs from each server to the FTP site, Save and send the Job Log of the job by replying to the Symantec Technician Email or posting it to the case at www.MySymantec.com
4. Debugs should be turned off after the issue is resolved and the logs can be deleted. Each step of the debugs mentioned above need to be undone.  
    

1. On the DLO server:
   1. 32 bit server - Goto HKEY_CURRENT_USER\Software\Symantec\Components
   2. 64 bit server - Goto HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Components   
      1. Create the key Components key if it does not exist
      2. Create a new key called DebugStream
         1. Create a new dword below DebugStream called dloconsoleu.exe
            1. Set the value to 0xEFFFFFFF
         2. Create a new dword called dloadminsvcu.exe
            1. Set the value to 0xEFFFFFFF
         3. Create a new dword called dlomaintsvcu.exe
            1. Set the value to 0xEFFFFFFF
      3. Restart the DLO services
         1. To turn off debug logging the "0xFFFFFFFF" can be changed to a "0"
2. On the DLO Client 
   1. Goto HKEY_CURRENT_USER\Software\Symantec\Components
      1. Create the key Components key if it does not exist
      2. Create a new key called DebugStream
         1. Create a new dword below DebugStream called DLOClientu.exe
            1. Set the value to 0xEFFFFFFF
      3. Restart the client
         1. To turn off debug logging the "0xFFFFFFFF" can be changed to a "0"

Notes about the logs: