Restore operation to a Net-App Filer via NDMP using Backup Exec for Windows Servers does not restore the folders that include the German character "Umlaut" in the name.

Article:TECH51446  |  Created: 2008-01-20  |  Updated: 2012-03-08  |  Article URL http://www.symantec.com/docs/TECH51446
Article Type
Technical Solution

Product(s)

Environment

Issue



Restore operation to a Net-App Filer via NDMP using Backup Exec for Windows Servers does not restore the folders that include the German character "Umlaut" in the name.


Error



 A folder which includes "Umlaut" (ü/ö/ä) from the extended character set in the name, will not be restored to a Net-App Filer via NDMP option.


Solution



A folder which includes "Umlaut" (ü/ö/ä) from the extended character set in the name, will not be restored to a Net-App Filer via NDMP option. The job log shows the status as successful. A redirected restore also does not restore the folder with umlauts in the name.
 

The Job log contains the following entries:
 
NDMP Log Message: RESTORE: /vol/vtest/testrestore/ will not be restored as a qtree: exists as a normal subdirectory.
 
NDMP Log Message: RESTORE: Creating a regular directory instead.
 
NDMP Log Message: RESTORE: Could not create path ./With
 
NDMP Log Message: RESTORE: Could not create path ./With
 
NDMP Log Message: RESTORE: Could not create path ./With
 
NDMP Log Message: RESTORE: Could not create path ./With
 
NDMP Log Message: RESTORE: Could not create path ./With
 
NDMP Log Message: RESTORE: Could not create path ./With
 
NDMP Log Message: RESTORE: Mon Mar 12 14:08:59 2007: Writing data to files.
 
NDMP Log Message: RESTORE: RESTORE IS DONE
 
NDMP Data Halted: Succesful
 
NDMP Mover Halted: Connect Closed
 


Only folders with "Umlaut" in the name are affected by this issue, however files with "Umlaut" in their name can be restored successfully.
 
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.
 
Install Backup Exec version 11d build 7170 Hotfix 11. (Refer to Related Documents for more information).
 

 
Note: If the file system contains directories with the Chinese or German names with asian or european characters, configure Backup Exec to use UTF8 encoding by modifying the value of the following registry key. Create this registry key after the installation of the Hotfix, if it does not already exist.
 

 
Warning: Incorrect use of the Windows registry editor can have disastrous results on a server operating system. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application.
 

 
1. Open the Registry Editor (Start/Run/ Regedt32.exe)
 
2. Go to HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec For Windows\Backup Exec\NDMP\
 
3. Click Edit|New|DWORD Value = UseUTF8
 
The default value is set to 0. To configure Backup Exec to use UTF8 encoding, set the value to 1.
 
Refer to the following table to set an appropriate value for the key:
 
 
NetApp Backup Exec Registry Key
UTF8 Volume language (e.g. de.UTF8) UseUTF8 = 1
Non-UTF8 Volume language (e.g. en_US) UseUTF8 = 0

 
 
EMC Celerra Backup Exec Registry Key
Celerra - Unicode mode UseUTF8 = 1
Celerra - non Unicode mode UseUTF8 = 0

 
                     
 
 
 

Supplemental Materials

Value1032370


Legacy ID



288428


Article URL http://www.symantec.com/docs/TECH51446


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