Restore of individual items from an Exchange Information Store (IS) backup on tape using the Backup Exec 11d and above Granular Restore Technology (GRT) feature fails

Article:TECH51499  |  Created: 2007-01-25  |  Updated: 2012-07-18  |  Article URL http://www.symantec.com/docs/TECH51499
Article Type
Technical Solution


Issue



Restore of individual items from an Exchange Information Store (IS) backup on tape using the Backup Exec 11d Granular Restore Technology (GRT) feature fails with error "An error occurred while creating or accessing the directory specified for this operation"


Error



Final error: 0xE0001204 - An error occurred while creating or accessing the directory specified for this operation. Check the job log for details.
Final error category: Resource Errors
V-79-57344-4611


Cause



The above error occurs if the staging location specified in the Backup Exec restore job does not exist or is not accessible. Restoring from tape requires the creation of a temporary hard disk staging location where the data from tape is first copied.
While restoring an individual item from GRT based Exchange backup on tape, the database and log files are copied to a temporary staging location before restoring. If the staging location does not exist or is not accessible, then the restore job might fail with this error.
Note:- The staging area for the restore from B2D or tape must reside on the local media server.

 


Solution



Change the staging location and set it to a drive, which has sufficient space and is accessible by the Backup Exec service account. Staging location can be specified under "Path on media server for staging temporary restore data when restoring individual items from tape" from the following locations:
  • Tools | Options | Restore, 
    OR
  • Restore Job Properties | Settings | Advanced

 


Supplemental Materials

SourceError Code
Value0xE0001204
Description

An error occurred while creating or accessing the directory specified for this operation. Check the job log for details.


SourceUMI
ValueV-79-57344-4612
Description

An error occurred while creating or accessing the directory specified for this operation. Check the job log for details.


SourceError Code
Value0xe0001203
Description

An error occurred while creating or accessing the directory specified for this operation.


SourceUMI
ValueV-79-57344-4611
Description

An error occurred while creating or accessing the directory specified for this operation. Check the job log for details


Legacy ID



288488


Article URL http://www.symantec.com/docs/TECH51499


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