Backup Exec Remote Agent for Linux or Unix Servers (RALUS) will not install to Solaris 9 reporting the user is not running as root

Article:TECH51609

Created: 2009-01-05

Updated: 2009-01-05

Article URL http://www.symantec.com/docs/TECH51609

Article Type
Technical Solution

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Problem

Backup Exec Remote Agent for Linux or Unix Servers (RALUS) will not install to Solaris 9 reporting the user is not running as root

Error

The Remote Agent Installer has determined that the current user is not running as root. Please retry installing the Remote Agent as 'root' user.

Solution

The exact error received is:

The Remote Agent Installer has determined that the current user is not running as root. Please retry installing the Remote Agent as 'root' user.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.