Backup Exec Remote Agent for Linux or Unix Servers (RALUS) will not install to Solaris 9 reporting the user is not running as root

Article:TECH51609  |  Created: 2009-01-05  |  Updated: 2009-01-05  |  Article URL http://www.symantec.com/docs/TECH51609
Article Type
Technical Solution

Product(s)

Environment

Issue



Backup Exec Remote Agent for Linux or Unix Servers (RALUS) will not install to Solaris 9 reporting the user is not running as root

Error



The Remote Agent Installer has determined that the current user is not running as root. Please retry installing the Remote Agent as 'root' user.

Solution




The exact error received is:

The Remote Agent Installer has determined that the current user is not running as root. Please retry installing the Remote Agent as 'root' user.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

SourceETrack
Value1059783
DescriptionRALUS Installer exits due to Non 'root' user on Solaris 9

SourceUMI
ValueV-225-247
DescriptionExiting RALUS Installer due to Non 'root' user


Legacy ID



288617


Article URL http://www.symantec.com/docs/TECH51609


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