Index Server and Storage Crawler generate COM exception errors and report that the ISN (Index Sequence Number) is Out of Range

Article:TECH51869  |  Created: 2007-01-07  |  Updated: 2014-09-15  |  Article URL http://www.symantec.com/docs/TECH51869
Article Type
Technical Solution

Product(s)

Issue



Index Server and Storage Crawler generate COM exception errors and report that the ISN (Index Sequence Number) is Out of Range


Error



Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7264
Description:
Abnormal error occurred

Error: ISN Out of Range 
Reference: ST/SA/ir
V-437-7264
 

Event ID: 6727
Description:
Description:Abnormal error occurred Error: Unspecified error [0x80004005] Reference: CArchiveCrawler::GetNextItem Info: Requestor - Indexing Service
V-437-6727


Cause



The problem occurs when a scanning query returns a large amount of items that are ready for Indexing which can occasionally result in deadlocks with the Archiving process. This will not affect the storage and retention of items and could only possibly affect indexing a single item if the same error were repeated for the same item enough times to cause an indexing update to fail. Internal testing within Symantec indicates that there are mechanisms built in to retry these procedures and that items are being indexed correctly. These errors can be ignored.


Solution



This issue has been addressed as part of the following release:

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789

 


Supplemental Materials

SourceEvent ID
Value6727
Description

Description:Abnormal error occurred Error: Unspecified error [0x80004005] Reference: CArchiveCrawler::GetNextItem Info: Requestor - Indexing Service


SourceEvent ID
Value6796
Description

A COM exception has been raised. Unspecified error [0x80004005] Internal reference Internal reference ...,9369,9371,9388,9390,9392,9394,9396,9406,9409,9412,9415,9417}] built Feb 22 03:10:36 2007


Value1028100
Description

Infrequent COM exception from indexing/storagecrawler during large archiving runs


SourceETrack
Value1639975 - 2299510
Description

"ISN Out of Range" error in indexserver

Perf: SQL deadlocks reported during journaling run



Legacy ID



288938


Article URL http://www.symantec.com/docs/TECH51869


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