Using the 11D Remote Agent for Linux and UNIX Servers, attempts to browse a directory known to have contents fails to show those contents. Also, running a backup of the directory fails with a generic access is denied error.

Article:TECH52099  |  Created: 2008-01-30  |  Updated: 2011-11-07  |  Article URL http://www.symantec.com/docs/TECH52099
Article Type
Technical Solution


Environment

Issue



Using the 11D Remote Agent for Linux and UNIX Servers, attempts to browse a directory known to have contents fails to show those contents. Also, running a backup of the directory fails with a generic access is denied error.


Error



Access is denied to directory  

Using the 11D Remote Agent for Linux and UNIX Servers (RALUS), attempts to browse a directory known to have contents fails to show those contents.  Also, running a backup of the directory fails with a generic access is denied error.  This has thus far been seen on AIX 5.2 and 5.3 on the JFS2 file system but may occur on other platforms.  It has been found that the trigger is any file of 2+ GB in size.


Solution



  

Workaround
 
There is no Symantec-supported workaround available at this time for 11d version of RALUS. The offending file will not be able to be protected by 11d version of RALUS. Moving the file out of the containing folder will allow enumeration and backup to function.
 
Resolution
 
This issue has been resolved in Backup Exec version 12.
 
For more information on how to upgrade, review the following document:  
 
How to upgrade to Backup Exec 12 for Windows Servers    http://support.veritas.com/docs/289451
 


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Supplemental Materials

Value1065849
Description

RLS: AIX cannot parse JFS2 FS containing large files


Value1171973
Description

RLS: AIX cannot parse JFS2 FS containing large files



Legacy ID



289239


Article URL http://www.symantec.com/docs/TECH52099


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