When performing an Off-Host Backup, the Backup Exec 11d Remote Agent for Windows Servers service may fail.

Article:TECH52276  |  Created: 2007-01-19  |  Updated: 2013-03-07  |  Article URL http://www.symantec.com/docs/TECH52276
Article Type
Technical Solution

Product(s)

Issue



When performing an Off-Host Backup, the Backup Exec 11d Remote Agent for Windows Servers service may fail.


Solution



Off-Host Backup is a feature of the Advanced Disk-Based Option feature of Backup Exec 11d for Windows Servers. It has been reported that the Remote Agent for Windows Servers service may occasionally fail during backup when this feature is used.  

Workaround

This issue has been reported as being intermittent in nature.  As such, the issue may be avoided by periodically stopping and restarting the Remote Agent for Windows Servers service prior to backup.

NOTE:   This issue has been resolved in Backup Exec 12 for Windows Servers.  For more information on how to obtain the upgrade software, please review the following document: 
How to obtain the installation source download and license keys for Backup Exec for Windows Servers and components. 
www.symantec.com/docs/TECH51162 

Supplemental Materials

SourceUMI
ValueV-79-57344-34108
Description

An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.


SourceError Code
Value1074905
Description

RAWS: Remote agent service is failing intermittently during off-host backup



Legacy ID



289470


Article URL http://www.symantec.com/docs/TECH52276


Terms of use for this information are found in Legal Notices