Unable to detect hardware in Backup Exec for Windows Servers (BEWS) when EMC PowerPath software is installed.

Article:TECH52346  |  Created: 2009-01-10  |  Updated: 2012-03-08  |  Article URL http://www.symantec.com/docs/TECH52346
Article Type
Technical Solution

Product(s)

Environment

Issue



Unable to detect hardware in Backup Exec for Windows Servers (BEWS) when EMC PowerPath software is installed.


Cause



Backup Exec is unable to detect the backup devices when various versions of EMC PowerPath are installed. This is a known conflict with Backup Exec and EMC PowerPath.


Solution



To resolve the issue, upgrade to the latest version of PowerPath.  Please contact EMC or the hardware vendor to obtain this.
NOTE: When upgrading and/or removing the PowerPath suite that all related components are affected as well.  (e.g. EMC Navisphere)
 



Legacy ID



289555


Article URL http://www.symantec.com/docs/TECH52346


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