Hotfix for Symantec Enterprise Vault Compliance Accelerator 6.0 SP1, Build 3227, Viewing any schedule generates an OutOfMemory exception
| Article:TECH52581 | | | Created: 2007-01-10 | | | Updated: 2008-01-15 | | | Article URL http://www.symantec.com/docs/TECH52581 |
Problem
Hotfix for Symantec Enterprise Vault Compliance Accelerator 6.0 SP1, Build 3227, Viewing any schedule generates an OutOfMemory exception
Solution
To which versions of Symantec Enterprise Vault (tm) can
this hotfix be applied?
This hotfix can only be applied
to the following versions of Enterprise Vault for:
Enterprise Vault Compliance
Accelerator 6.0 SP1, Build 3227
What issue does this hotfix resolve?
From the Compliance Accelerator
homepage, access Search schedules and click any individual schedule to
view the schedule. The Schedule Details page takes a long time to load,
and when it eventually loads it shows an OutOfMemory exception.
Which files does this hotfix replace?
AcceleratorSearch.dll
AcceleratorWebBO.dll
ComplianceWeb.dll
usp_Search_uses_Schedule.sql
How to install this hotfix:
1. Stop the Enterprise Vault
Compliance Accelerator Service.
2. Restart IIS, or alternatively
recycle the IIS Manager Application Pool used by the main Compliance Web
Application (typically EVBACompliance)
3. Make a copy of the
usp_Search_uses_Schedule.sql file and store in a safe location.
4. In the Compliance Accelerator
directory, take a copy of these existing files and store in a safe
place:
..\Business Accelerator -
Compliance\ComplianceWeb\Bin\ComplianceWeb.dll
..\Business Accelerator -
Compliance\ComplianceWeb\Bin\AcceleratorWebBO.dll
..\Business Accelerator -
Compliance\ComplianceWeb\Bin\AcceleratorSearch.dll
..\Business Accelerator -
Compliance\AcceleratorWebBO.dll
..\Business Accelerator -
Compliance\AcceleratorSearch.dll
IMPORTANT NOTE: Do not
rename these files and store them in the original directory. They must be copied
elsewhere.
5. In the Compliance Accelerator
directory, replace the files listed in step 3 with these files included in this
hotfix:
ComplianceWeb.dll
AcceleratorWebBO.dll
AcceleratorSearch.dll
Note:
AcceleratorWebBO.dll and AcceleratorSearch.dll have to be copied
into two locations.
6. Open the
ETrack817868.sql file in the SQL Query Analyzer and select the Compliance
Customer database.
7. Execute the query by clicking
Execute on the Query menu.
Note: Since it is
possible for more than one Compliance Customer database to exist, the above
steps should be completed for each Customer database.
8. Start the Enterprise Vault
Accelerator Manager service.
How to uninstall this hotfix:
1. Stop the Enterprise Vault
Compliance Accelerator Service.
2. Restart IIS, or alternatively
recycle the IIS Manager Application Pool used by the main Compliance Web
Application (typically EVBACompliance)
3. Copy the
usp_Search_uses_Schedule.sql file from the safe location into the
original file location.
4. In the Compliance Accelerator
directory, copy the following files from the safe location into the original
location.
..\Business Accelerator -
Compliance\ComplianceWeb\Bin\ComplianceWeb.dll
..\Business Accelerator -
Compliance\ComplianceWeb\Bin\AcceleratorWebBO.dll
..\Business Accelerator -
Compliance\ComplianceWeb\Bin\AcceleratorSearch.dll
..\Business Accelerator -
Compliance\AcceleratorWebBO.dll
..\Business Accelerator -
Compliance\AcceleratorSearch.dll
5. Start the Enterprise Vault
Accelerator Manager service.
Note: This issue has been addressed as part of the
following release:
Symantec Enterprise Vault Compliance Accelerator 7.0 Service Pack 1 (SP1)
http://entsupport.symantec.com/docs/287571
Symantec Enterprise Vault Compliance Accelerator 7.0 Service Pack 1 (SP1)
http://entsupport.symantec.com/docs/287571
Attachments
|
|
| Source | ETrack |
| Value | 817868 |
| Description | Viewing any schedule gives an OutOfMemory Exception |
Legacy ID
289878
Article URL http://www.symantec.com/docs/TECH52581
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Thank you.