Backup Exec fails to eject the media from a storage device after a backup operation, even though the option to "Eject media after job completes" was selected.

Article:TECH5280  |  Created: 1999-01-03  |  Updated: 2012-10-09  |  Article URL http://www.symantec.com/docs/TECH5280
Article Type
Technical Solution

Product(s)

Issue



Backup Exec fails to eject the media from a storage device after a backup operation, even though the option to "Eject media after job completes" was selected.


Error



Tape device reported error on request to get device status. Error reported: Hardware failure.


Solution



The media may fail to eject if the media or tape device is physically damaged, if the storage device firmware is outdated, or when the storage device is a manual eject device.
 

 
It should be noted that all standalone Travan tape drives and many digital linear tape (DLT) tape drives are designed for removal of the media manually. There is an Eject button on these drives and a software command to eject the media (from Backup Exec (tm) or other applications) will result in a hardware failure error. With these devices, the Backup Exec Eject media after job completes option should not be selected as shown in Figure 1.
 

 
Figure 1:
 
 
 

 

 
Backup Exec may also report the error:
 
Tape device reported error on request to get device status. Error reported: Hardware failure.
 

 
Do the following to manually eject the media from the storage device:
 

 
1. Quit Backup Exec.
 

 
2. Stop the all the Backup Exec services using the Services applet (please refer to the Related Documents section for more information).
 

 
3. Manually remove the media from the storage device following the instructions in the storage device manual.
 
  • If the media cannot be removed, have the storage device serviced.
  • If the media can be removed, replace the media with new media and retry the backup operation.
  • If the media was replaced with new media and the problem still occurs, install the latest firmware for the storage device (call the manufacturer of the storage device and request the latest firmware).

To determine the current firmware version of the storage device if using Backup Exec for Windows, right-click on the storage device in the Devices window and select Properties and then select the General tab from the menu (Figure 2).

Figure 2:

 
 

 



Legacy ID



191695


Article URL http://www.symantec.com/docs/TECH5280


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