Unable to acquire device for the specified pool and media, Unspecified error 0x80004005

Article:TECH53004  |  Created: 2007-01-06  |  Updated: 2014-04-16  |  Article URL http://www.symantec.com/docs/TECH53004
Article Type
Technical Solution


Issue



Unable to acquire device for the specified pool and media, Unspecified error 0x80004005.


Error



Job ended: Tuesday, April 17, 2012 at 4:45:59 PM
Completed status: Failed
Final error: 0x80004005 - Unspecified error
Final error category: Other Errors.

For additional information regarding this error refer to link V-79-32768-16389.


Cause



The Backup Exec Services Logon Credentials are not properly configured.
 


Solution



1. Confirm that the Backup Exec Job Engine Service, Backup Exec Server Service, and all of the other Backup Exec Services with the exception of the Remote Agent (starts as Local System Account) are starting as the same service logon account.

2. If the services are running under different accounts, use the Backup Exec Service Manager to reset the services to the proper Backup Exec Service Account.
For Backup Exec 2010 R3 and earlier versions: Tools - Backup Exec Services - Service Credentials
For Backup Exec 2012: Backup Exec button - Configuration and Settings - Backup Exec services.


To change the BEWS service account, refer: www.symantec.com/docs/TECH82969


Supplemental Materials

SourceError Code
Value0x80004005
Description

Unable to acquire device for the specified pool and media, Unspecified error


SourceUMI
ValueV-79-32768-16389
Description

Unspecified and Other Error



Legacy ID



290453


Article URL http://www.symantec.com/docs/TECH53004


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