Supported upgrade paths for Enterprise Vault (EV), Compliance Accelerator (CA), Discovery Accelerator (DA) and Discovery Collector (DC).

Article:TECH53174

Created: 2007-01-17

Updated: 2013-01-18

Article URL http://www.symantec.com/docs/TECH53174

Article Type
Technical Solution

Product(s)

Show all

Environment

Show all

Languages

Show all

Problem

Supported upgrade paths for Enterprise Vault (EV), Compliance Accelerator (CA), Discovery Accelerator (DA) and Discovery Collector.

Solution

ENTERPRISE VAULT:

--------------------------------------------------------------------------------------
NOTES:

1) In environments utilizing CA and/or DA, upgrading to version

2007 of the products require that EV, CA & DA be at the

same service pack level. e.g.: EV 2007 SP1 installed will

require CA to also be at 2007 SP1

2) Starting with CA and/or DA 8.0 SP3, the version of CA or DA

must be greater than or equal to the installed version of EV.

For example, if EV 8.0 SP4 is installed, CA and/or DA must

also be at the 8.0 SP4 or greater release.

3) EV 9.0 (any version) that is installed on a 32-bit Windows

Server must be migrated to a 64-bit Windows Server 2008 R2

machine prior to upgrading to EV 10. For instructions on how

to migrate Enterprise Vault 9.x to 64-bit hardware, see

Technical Note TECH141481 in the Related Documents

section below. Also, a server settings migration wizard is

available to migrate EV 9.0 SP1 or SP2 servers to 64-bit

hardware. Refer to How To Note HOWTO42445 in the

Related Documents section below.

4) Upgrading from EV 9.0 SP3 to 10.0 Base will cause the loss

of some functionality as EV 10.0 Base was released prior

to EV 9.0 SP3.

6) Enterprise Vault 9.0 SP4 was found to have a defect that caused
it to be republished when the defect was resolved. The resolved

version has been referred to as EV 9.0 SP4R1. Any EV 9.0 SP4

installations should be upgraded to EV 9.0 SP4R1 at the earliest

opportunity if any issues are experienced with the EV 9.0 SP4

release.
----------------------------------------------------------------------------------------

COMPLIANCE ACCELERATOR:

--------------------------------------------------------------------------------------
NOTES:
1) See related documents below for upgrading version 5.x
2) When upgrading from CA 7.0 (initial release) or CA 7.0 SP1 to CA 2007 SP5, a known issue exists

when attempting to upgrade a Customer Database that may require CA to be re-installed using a

command line installation. See the CAReadMeFirst_EN.htm file included in the CA 2007 SP5

installation media for more information.

3) Starting with Compliance Accelerator 8.0 Service Pack 2, Enterprise Vault cannot be at a higher

version than CA. For example, CA 8.0 SP3 is not supported in an EV 8.0 SP4 installation.

4) Upgrade from CA 8.0 SP5 to CA 9.0 Base is now supported.

5) Upgrading from CA 9.0 SP3 to CA 10.0 (Base) will cause the loss of some functionality as

CA 10.0 (Base) was released prior to CA 9.0 SP3. Due to the potential loss of some functionality

upgrading from CA 9.0 SP3 to 10.0 (Base) is not supported.

6) Enterprise Vault 9.0 SP4 was found to have a defect that caused it to be republished when resolved.

The resolved version has been referred to as 9.0 SP4R1. Compliance Accelerator 9.0 SP4 was not

affected by the defect, but was republished with the EV 9.0 SP4R1 release. As no change was

needed to CA 9.0 SP4 but some customers may still have this release installed, it is noted above

separate from the 9.0 SP4R1 release notation.

7) Upgrading from CA 9.0 SP4 or SP4R1 to CA 10.0 (Base) or SP1 will cause a loss of some

functionality as CA 9.0 SP4 and SP4R1 were released after CA 10.0 (Base) and SP1. Due to

the potential loss of functionality, upgrading from CA 9.0 SP4 or SP4R1 to CA 10.0 (Base) or SP1

is not supported.
--------------------------------------------------------------------------------------

DISCOVERY ACCELERATOR:

--------------------------------------------------------------------------------------
NOTES:
1) See related documents below for upgrading version 5.x
2) Starting with Discovery Accelerator 8.0 Service Pack 2, Enterprise Vault cannot be at a higher

version than DA. For example, DA 8.0 SP2 is not supported in an EV 8.0 SP4 installation.

3) Upgrade from DA 8.0 SP5 to DA 9.0 Base is now supported.

4) Upgrading from DA 9.0 SP3 to DA 10.0 (Base) will cause the loss of some functionality as

DA 10.0 (Base) was released prior to DA 9.0 SP3. Due to this loss of functionality, upgrading

from DA 9.0 SP3 to DA 10.0 (Base) is not supported.

5) Enterprise Vault 9.0 SP4 was found to have a defect that caused it to be republished when resolved.

The resolved version has been referred to as 9.0 SP4R1. Discovery Accelerator 9.0 SP4 was not

affected by the defect, but was republished with the EV 9.0 SP4R1 release. As no change was

needed to DA 9.0 SP4 but some customers may still have this release installed, it is noted above

separate from the 9.0 SP4R1 release notation.

6) Upgrading from DA 9.0 SP4 or SP4R1 to DA 10.0 (Base) or SP1 will cause the loss of some

functionality as DA 10.0 (Base) and SP1 were released prior to DA 9.0 SP4 or SP4R1. Due to

this loss of functionality, upgrading from DA 9.0 SP4 or SP4R1 to DA 10.0 (Base) or SP1 is not supported.

--------------------------------------------------------------------------------------

DISCOVERY COLLECTOR:

--------------------------------------------------------------------------------------
NOTES:
1) Discovery Collector 9.0 SP3 is the last point release for Discovery Collector 9.0.
2) Discovery Collector 10.0 SP 1 is the last point release for Discovery Collector 10.0.
--------------------------------------------------------------------------------------

***************************************************************************************************************