Supported upgrade paths for Enterprise Vault (EV), Compliance Accelerator (CA), Discovery Accelerator (DA) and Discovery Collector (DC).

Article:TECH53174  |  Created: 2007-01-17  |  Updated: 2014-05-05  |  Article URL http://www.symantec.com/docs/TECH53174
Article Type
Technical Solution

Product(s)

Issue



Supported upgrade paths for Enterprise Vault (EV), Compliance Accelerator (CA), Discovery Accelerator (DA) and Discovery Collector.


Solution



ENTERPRISE VAULT:


 
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NOTES: 
1) Starting with CA and/or DA 8.0 SP3, the version of CA or DA
      must be greater than or equal to the installed version of EV. 
      For example, if EV 8.0 SP4 is installed, CA and/or DA must
      also be at the 8.0 SP4 or greater release.
2) EV 9.0 (any version) that is installed on a 32-bit Windows
     Server must be migrated to a 64-bit Windows Server 2008 R2
     machine prior to upgrading to EV 10.  For instructions on how
     to migrate Enterprise Vault 9.x to 64-bit hardware, see
     Technical Note TECH141481 in the Related Documents
     section below.   Also, a server settings migration wizard is
     available to migrate EV 9.0 SP1 or SP2 servers to 64-bit
     hardware.  Refer to How To Note HOWTO42445 in the
     Related Documents section below.
3) Upgrading from EV 9.0 SP3 to 10.0 Base will cause the loss
     of some functionality as EV 10.0 Base was released prior
     to EV 9.0 SP3.
4) Enterprise Vault 9.0 SP4 was found to have a defect that caused
     it to be republished when the defect was resolved.  The resolved
     version has been referred to as EV 9.0 SP4R1.  Any EV 9.0 SP4
     installations should be upgraded to EV 9.0 SP4R1 at the earliest
     opportunity if any issues are experienced with the EV 9.0 SP4
     release.
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COMPLIANCE ACCELERATOR:



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NOTES:
1) Starting with Compliance Accelerator 8.0 Service Pack 3, Enterprise Vault cannot be at a higher
     version than CA.  For example, CA 8.0 SP3 is not supported in an EV 8.0 SP4 installation.
2) Upgrade from CA 8.0 SP5 to CA 9.0 Base is now supported.
3) Upgrading from CA 9.0 SP3 to CA 10.0 (Base) will cause the loss of some functionality as
     CA 10.0 (Base) was released prior to CA 9.0 SP3.  Due to the potential loss of some functionality
     upgrading from CA 9.0 SP3 to 10.0 (Base) is not supported.
4) Enterprise Vault 9.0 SP4 was found to have a defect that caused it to be republished when resolved.
     The resolved version has been referred to as 9.0 SP4R1.  Compliance Accelerator 9.0 SP4 was not
     affected by the defect, but was republished with the EV 9.0 SP4R1 release.  As no change was
     needed to CA 9.0 SP4 for the 9.0 SP4R1 release, both versions are noted as 9.0 SP4 in the above table.
5) Upgrading from CA 9.0 SP4 or SP4R1 to CA 10.0 (Base) or SP1 will cause a loss of some
     functionality as CA 9.0 SP4 and SP4R1 were released after CA 10.0 (Base) and SP1.  Due to
     the potential loss of functionality, upgrading from CA 9.0 SP4 or SP4R1 to CA 10.0 (Base) or SP1
     is not supported.
6) CA 11.0 must have the full EV binaries or EV Runtime API version 10.0.1 or greater or 11.0 installed on the
    CA server.
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DISCOVERY ACCELERATOR:

 
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 NOTES:
1) Starting with Discovery Accelerator 8.0 Service Pack 3, Enterprise Vault cannot be at a higher
     version than DA.  For example, DA 8.0 SP3 is not supported in an EV 8.0 SP4 installation.
2) Upgrade from DA 8.0 SP5 to DA 9.0 Base is now supported.
3) Upgrading from DA 9.0 SP3 to DA 10.0 (Base) will cause the loss of some functionality as
     DA 10.0 (Base) was released prior to DA 9.0 SP3.  Due to this loss of functionality, upgrading
     from DA 9.0 SP3 to DA 10.0 (Base) is not supported.
4) Enterprise Vault 9.0 SP4 was found to have a defect that caused it to be republished when resolved.
     The resolved version has been referred to as 9.0 SP4R1.  Discovery Accelerator 9.0 SP4 was not
     affected by the defect, but was republished with the EV 9.0 SP4R1 release.  As no change was
     needed to DA 9.0 SP4 but some customers may still have this release installed, it is noted above
     separate from the 9.0 SP4R1 release notation.
5) Upgrading from DA 9.0 SP4 or SP4R1 to DA 10.0 (Base) or SP1 will cause the loss of some
    functionality as DA 10.0 (Base) and SP1 were released prior to DA 9.0 SP4 or SP4R1.  Due to
    this loss of functionality, upgrading from DA 9.0 SP4 or SP4R1 to DA 10.0 (Base) or SP1 is not supported.
6) DA 11.0 must have the full EV binaries or EV Runtime API version 10.0.1 or greater or 11.0 installed on the
    DA server.
 
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DISCOVERY COLLECTOR:
 
 

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 NOTES:
1) Discovery Collector 9.0 SP3 is the last point release for Discovery Collector 9.0.
2) Discovery Collector 10.0 SP 1 is the last point release for Discovery Collector 10.0.
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Legacy ID



290680


Article URL http://www.symantec.com/docs/TECH53174


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