How to get the installation source and license keys for Backup Exec products

Article:TECH53214  |  Created: 2009-01-05  |  Updated: 2013-10-26  |  Article URL http://www.symantec.com/docs/TECH53214
Article Type
Technical Solution


Subject

Issue



How to get the installation source and license keys for Backup Exec products


Solution



LICENSING (this section also includes some download information)

 
The Backup Exec license keys and downloads can be obtained by following the steps in the  videos found at the links below.
 

 
For new product license keys:
 

 
For product version upgrade license keys:
 

 
Because Technical Support does not have access to licensing information Technical Support is not able to provide assistance with application licensing. If assistance is required with licensing please contact a  regional Customer Care representative; the number for the US and Canada is 1-800-721-3934. To obtain a  Customer Care phone number for other regions around the world please visit Customer Care Assistance &  Information at  http://www.symantec.com/enterprise/support/assistance_care.jsp
 

 
Helpful Links:
 
Product Activation & Licensing Keys site
 
Licensing Portal User Guide
 

 

 

 
DOWNLOADS (see the licensing section above for a link to a video that provides steps to license and download  Backup Exec)
 

 
The installation source for all Backup Exec components can be obtained from Symantec File  Connect:  http://fileconnect.symantec.com
 

 
Because application downloads require access to licensing information to which Technical Support does not have, Technical Support is not able to provide assistance with application downloads. If assistance is  required with either of the two download locations please, first review the licensing PDF documents as  referenced in the LICENSING section below and if that does not resolve the problem then  contact a regional  Customer Care representative; the number for the US and Canada is 1-800-721-3934. To obtain a Customer Care  phone number for other regions around the world please visit Customer Care Assistance & Information at
 



Legacy ID



290735


Article URL http://www.symantec.com/docs/TECH53214


Terms of use for this information are found in Legal Notices