How to get the installation source and license keys for Backup Exec products
| Article:TECH53214 | | | Created: 2009-01-05 | | | Updated: 2011-04-08 | | | Article URL http://www.symantec.com/docs/TECH53214 |
Problem
How to get the installation source and license keys for Backup Exec products
Solution
LICENSING (this section also includes some download information)
The Backup Exec license keys and downloads can be obtained by following the steps in the videos found at the links below.
For new product license keys:
For product version upgrade license keys:
Because Technical Support does not have access to licensing information Technical Support is not able to provide assistance with application licensing. If assistance is required with licensing please contact a regional Customer Care representative; the number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at http://www.symantec.com/enterprise/support/assistance_care.jsp
Helpful Links:
Product Activation & Licensing Keys site
Licensing Portal User Guide
DOWNLOADS (see the licensing section above for a link to a video that provides steps to license and download Backup Exec)
The installation source for all Backup Exec components can be obtained from Symantec File Connect: http://fileconnect.symantec.com
Because application downloads require access to licensing information to which Technical Support does not have, Technical Support is not able to provide assistance with application downloads. If assistance is required with either of the two download locations please, first review the licensing PDF documents as referenced in the LICENSING section below and if that does not resolve the problem then contact a regional Customer Care representative; the number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at
|
|
Related Articles
Legacy ID
290735
Article URL http://www.symantec.com/docs/TECH53214
Terms of use for this information are found in Legal Notices
Thank you.