Note: This service pack contains critical security updates
Please see the related documents section of this article for details regarding the security vulnerabilities addressed in this service pack.
To which versions of Backup Exec can this service pack be applied?
This service pack can only be applied to the following version of Backup Exec for Windows Servers:
Backup Exec 10.0 for Windows Servers revision 5520
What issues does this service pack resolve?
Service Pack 4 contains a collection of hotfixes that resolve many issues in Backup Exec 10.0 for Windows Servers revision 5520. Service packs are cumulative, so applying Service Pack 4 to the base install of Backup Exec 10.0 revision 5520 installs all hot fixes included in Service Packs 1, 2, and 3 as well as those unique to Service Pack 4. For a complete listing of issues resolved in this service pack, please reference the supplemental materials at the end of this TechNote.
The following Hot fixes are included in this service pack:
| --------------------- |
-------------------- |
------------------- |
-------------------- |
--------------------- |
| Hotfix 4 |
Hotfix 11 |
Hotfix 20 |
Hotfix 28 |
Hotfix 36 |
| Hotfix 6 |
Hotfix 12 |
Hotfix 22 |
Hotfix 31 |
Hotfix 37 |
| Hotfix 7 |
Hotfix 15 |
Hotfix 23 |
Hotfix 32 |
|
| Hotfix 8 |
Hotfix 17 |
Hotfix 24 |
Hotfix 33 |
|
| Hotfix 9 |
Hotfix 18 |
Hotfix 25 |
Hotfix 34 |
|
| Hotfix 10 |
Hotfix 19 |
Hotfix 26 |
Hotfix 35 |
|
| |
|
|
|
|
Which files does this service pack replace?
After installing the service pack, the version of the installed files will change as indicated in the table below. File versions are as indicated for the Media Server and Remote Agent versions. Blank fields indicate files not applicable for that version.
| Filename |
Version on Media Server |
32 Bit Remote Agent / SAP |
IA64 Remote Agent |
| BEBSDU.DLL |
10.0.5520.24 |
-- |
-- |
| BECATDRV.DLL |
10.0.5520.12 |
-- |
-- |
| BECATSRV.DLL |
10.0.5520.36 |
-- |
-- |
| BECLASS.DLL |
10.0.5520.24 |
10.0.5520.23 |
10.0.5520.23 |
| BEDISK.DLL |
10.0.5520.3 |
10.0.5520.3 |
-- |
| BEDSCOMN.DLL |
10.0.5520.17 |
10.0.5520.17 |
-- |
| BEDSNOTE.DLL |
10.0.5520.4 |
10.0.5520.4 |
-- |
| BEDSNT5.DLL |
10.0.5520.10 |
10.0.5520.10 |
10.0.5520.10 |
| BEDSSHADOW.DLL |
10.0.5520.10 |
10.0.5520.10 |
10.0.5520.10 |
| BEDSSPS2.DLL |
10.0.5520.17 |
10.0.5520.17 |
-- |
| BEDSSQL2.DLL |
10.0.5520.33 |
10.0.5520.33 |
10.0.5520.33 |
| BEDSXESE.DLL |
10.0.5520.17 |
10.0.5520.17 |
-- |
| BEIMAGE.DLL |
10.0.5520.24 |
-- |
-- |
| BELNAPI.EXE |
10.0.5520.4 |
10.0.5520.4 |
-- |
| BEMCMD.EXE |
10.0.5520.24 |
-- |
-- |
| BEMSDK.DLL |
10.0.5520.37 |
10.0.5520.32 |
-- |
| BENGINE.EXE |
10.0.5520.35 |
-- |
-- |
| BEREMOTE.EXE |
10.0.5520.32 |
10.0.5520.32 |
10.0.5520.32 |
| BESERVER.EXE |
10.0.5520.37 |
-- |
-- |
| BESQL.DLL |
10.0.5520.11 |
-- |
-- |
| BEUTILITY.EXE |
10.0.5520.32 |
-- |
-- |
| BKUPEXEC.EXE |
10.0.5520.11 |
-- |
-- |
| CATCOMMON.DLL |
10.0.5520.12 |
-- |
-- |
| CATREBUILDINDEX.EXE |
10.0.5520.12 |
-- |
-- |
| CATUPGRADE.DLL |
10.0.5520.12 |
-- |
-- |
| DBUPGRADE10.0.A.SQL |
From HF 11 |
-- |
-- |
| IMAGEBASEDFHPLUGIN.DLL |
10.0.5520.36 |
-- |
-- |
| INSTALLMANAGER.DLL |
10.0.5520.33 |
-- |
-- |
| IPVLAPI.DLL |
10.0.5520.24 |
-- |
-- |
| JOBMIGRATION.DLL |
10.0.5520.11 |
-- |
-- |
| LEGACYBEPLUGIN.DLL |
10.0.5520.12 |
-- |
-- |
| NDMPCOMM.DLL |
10.0.5520.26 |
10.0.5520.26 |
10.0.5520.26 |
| NDMPSRVR.DLL |
10.0.5520.31 |
10.0.5520.31 |
10.0.5520.31 |
| PVLSVR.EXE |
10.0.5520.32 |
-- |
-- |
| SHUIE.DLL |
10.0.5520.24 |
-- |
-- |
| SPSWRAPPER.EXE |
10.0.5520.17 |
10.0.5520.17 |
-- |
| SQLOPS.DLL |
10.0.5520.11 |
-- |
-- |
| SYNTHETIC.DLL |
10.0.5520.36 |
-- |
-- |
| |
|
|
|
How to install Service Pack 4
Before installing this service pack, please refer to the section titled "Special Installation Instructions." After reviewing the "Special Installation Instructions," follow the steps listed under the section titled "Installation Procedures" to install the service pack. Several issues addressed in this service pack also require additional post-installation steps. Please refer to the section titled "Issues requiring post installation steps" as well as the Related Documents links for further instruction.
Special Installation Instructions
This section contains additional installation instructions for installing Service Pack 4.
Remote Agent for Windows Servers (RAWS) - 32 bit
After installing Service Pack 4 to the Backup Exec 10.0 media server, install the Remote Agent for Windows Servers (RAWS) to all of the remote computers protected by Backup Exec by following the Remote Agent for Windows Servers installation procedure in the Backup Exec Administrator's Guide. If RAWS is installed on a SAP R/3 computer, or on a x64 bit computer or 64 bit (Itanium) computer, see the Special Installation Instructions below.
SPECIAL NOTE: Regarding Remote Agent for Windows Servers (RAWS) - Extended 64 bit (x64)
No updates are available for the Backup Exec 10.0.5520 x64 Remote Agent for Windows Servers. Please upgrade to Backup Exec for Windows Servers 10.1.5629.
Symantec Backup Exec (tm) 10d rev. 5629 for Windows Servers Installation Files
Symantec Backup Exec (tm) 10.1 (10d) for Windows Servers revision 5629 - Service Pack 3 - Includes Critical Security Updates
10.1.5629 (10d) Hotfix 49 - Backup Exec for Windows Servers Security Update * Requires Backup Exec 10.1.5629 Service Pack 3
Remote Agent for Windows Servers (RAWS) - 64 bit (Itanium)
After installing Service Pack 4 to the Backup Exec 10.0 media server, you must reinstall the "Remote Agent for Windows Servers" to all 64 bit computers being protected by Backup Exec.
Microsoft Cluster
Before installing the Service Pack to Backup Exec 10.0 media servers on each node of a Microsoft Cluster, stop the Backup Exec services using "Cluster Administrator."
Central Administration Servers
Before installing the service pack on a Backup Exec 10.0 Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS).
1. Open the Backup Exec User Interface
2. Click on the Media Servers button
3. Right-click on each MMS and uncheck the Communication Enabled check box
After the service pack is installed, enable communication between the CAS and all MMSs.
1. Open the Backup Exec User Interface
2. Click on the Media Servers button
3. Right-click on each MMS and select the Communication Enabled check box
Agent for SAP R/3 for Oracle
After installing this service pack to the Backup Exec 10.0 media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec. To reinstall the Remote Agent, either right click on the SAPR3.msp and select install or type the following from the SAP R/3 server:
msiexec.exe /p "<path>\SAPR3.msp" REINSTALL=ALL REINSTALLMODE=omus
Note 1: <path> = path to the
\Backup Exec\NT\Agents\R3 directory on the Backup Exec media server
Note 2: This service pack can only patch previous installations of the Backup Exec Agent for R/3 for Oracle (it does not patch the original installation source files for the Agent for R/3 for Oracle). This service pack places a "patch" file (SAPR3.msp) in the \Backup Exec\NT\Agents\R3 directory on the media server. If installing the Backup Exec Agent for R/3 for Oracle to additional SAP R/3 computers in the future, run the command above after the initial agent installation to install the patch.
Installation Procedures
To install the service pack on a media server, download the service pack. A prompt will appear asking whether to Open or Save the download. Perform either of the following:
Select Open to automatically patch the installation of Backup Exec 10.0.
- or -
Select Save to save the download to the computer in order to install the hot fix later.
To install the service pack on a server running the Backup Exec Remote Agent for Windows Servers, perform one of the following:
1. After installing the service pack to the media server, push install the Remote Agent from the Tools\Install Remote Agents menu option in Backup Exec
OR
2. Copy the installation files to the remote server from the path C:\Program Files\Veritas\Backup Exec\Agents\RANT32 then from a command prompt on the remote server change directories to the path the files were copied to and run setupaa.cmd
Issues requiring post installation steps
The following issues require additional post-installation steps:
- Lotus Notes backups - Random databases skipped
- Installation of Remote Agent to Lotus Clients prevents Lotus Client from loading
- Restore selections from recent backup jobs are missing from the Backup Exec GUI
- Backup job fails to complete with a successful status due to the inability to create the on-disk catalog
- A job to duplicate backup sets may fail due to catalog errors where the catalog and its associated index are mismatched
- SQL restore fails if backed up with a share that has the same name as the server
Please be sure to review the Related Documents section at the end of this article for additional information regarding these issues.
Uninstalling Service Pack 4
Note: Once installed, the Backup Exec service pack cannot be uninstalled.
Thank you.