Using Backup Exec for Windows Servers, the message "Please insert overwritable media into slot: <SLOT_NUMBER>" is displayed when performing a backup operation.

Article:TECH5338  |  Created: 2010-01-09  |  Updated: 2011-01-27  |  Article URL http://www.symantec.com/docs/TECH5338
Article Type
Technical Solution

Product(s)

Issue



Using Backup Exec for Windows Servers, the message "Please insert overwritable media into slot: " is displayed when performing a backup operation.


Error



Please insert overwritable media into slot:


Solution



During a backup utilizing a standalone tape drive or a robotic library, it is possible for the media to reach capacity and need another media to continue the backup job. The above error condition occurs in one of two scenarios:

1. When using a standalone tape drive, another piece of media has to be inserted for the job to continue
2. When using a robotic library, there is no more overwritable media left in the partition or drive pool that the backup job was configured to use

When the error occurs, it is actually displayed as an alert (which may or may not be configured to notify an administrator when this condition occurs). The actual job status of the backup job, or operation, is "loading media" (Figure 1 and 2).

Figure 1
 


 

To correct the issue, a piece of overwritable media will need to be inserted (into the standalone driver or the appropriate slot number in the robotic library). If this prompt is given despite the fact that an overwritable tape has been inserted into the slot, it is likely that Backup Exec (tm) is not aware that a new, overwritable piece of media has been inserted. First, try responding No to the alert and inspecting the library to see whether the loader has moved the tape into the library drive (by responding No to the alert, Backup Exec will retry the operation that is currently in the standalone drive or in the given slot number in the robotic library) (Figure 3 and 4).

Figure 3
 

Figure 4
 


If the tape still fails to load, follow the instructions below:

1. When Backup Exec prompts to insert overwritable media, respond to the alert by clicking Close
2. With the tape in the standalone drive or in the appropriate slot number, create an inventory job so Backup Exec can recognize the tape
3. Once the inventory job completes successfully, view the properties of the media to make sure that it is overwritable. If the media is overwritable, proceed to step 4 below. If the media is not overwritable, repeat this step until overwritable media is found.
4. With overwritable media in the standalone drive or the correct slot in the robotic library, select the Alerts tab
5. Double-click on the active Media Insert alert to open it and then click No. This will retry the backup job.

For more information about overwritable media, please refer to the Related Documents section below.

 



Legacy ID



191957


Article URL http://www.symantec.com/docs/TECH5338


Terms of use for this information are found in Legal Notices