How to remove Enterprise Vault Client manually from a Workstation

Article:TECH53462  |  Created: 2007-01-12  |  Updated: 2014-08-05  |  Article URL http://www.symantec.com/docs/TECH53462
Article Type
Technical Solution


Issue



In order to upgrade Enterprise Vault client extension, the client extension must be uninstalled completely and reinstalled utilizing the new version.

If the uninstall of Enterprise Vault Client was performed and are unable to install the new Enterprise Vault client version perform the following steps to manually remove the existing version.
 


Solution



1. Open a Command line (cmd)

2. Change Location depending on the version
 
C:\Program Files\KVS\EVClient
C:\Program Files\Enterprise Vault\EVClient
C:\Program Files (x86)\Enterprise Vault\EVClient
 
3. Type the following to unregister the Add-in:

           regsvr32 /u valkyrie.dll

4. From Add/Remove Program uninstall the Enterprise Vault Outlook Add-in Client.

5. Open regedit/regedt32 and confirm the following have been removed:
 
32 bit Location:
HKEY_LOCAL_MACHINE\Software\KVS
HKEY_CURRENT_USER\Software\KVS
 
64 bit Location:
          HKEY_LOCAL_MACHINE\Wow6432Node\KVS

Note: If the workstation is shared with multiple users, each profile will have an entry under HKEY_CURRENT_USER.  To confirm complete removal, confirm the \Software\KVS key is removed from each Profile under HKEY_USERS

6. Reboot PC.

7. Confirm that location has been deleted:
 
C:\Program Files\KVS\EVClient
C:\Program Files\Enterprise Vault\EVClient
C:\Program Files (x86)\Enterprise Vault\EVClient
 

 



Legacy ID



291127


Article URL http://www.symantec.com/docs/TECH53462


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