Unhandled Exception occurs when specifying the location for Retrieval of folder using Backup Exec Retrieve.

Article:TECH53742  |  Created: 2007-01-12  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH53742
Article Type
Technical Solution


Issue



Unhandled Exception occurs when specifying the location for Retrieval of folder using Backup Exec Retrieve.

Solution



Unhandled Exception occurs when specifying the location for Retrieval of folder using Backup Exec Retrieve. This issue was reported when using the following:
Recovery Console: Windows 2003 Standard x32 bit.
Indexing Server: Windows 2003 x64 bi.
Managed machine: Windows XP Pro x64 bit. Unhandled Exception Occurs when specifying the location for
Retrieval of folder using BERetrieve.
On Managed machine open BERetieve add some folder to retrieve list and Retrieve
that folder.When BE Retrieve asks for location to retrieve the folder, it
results
in as Unhandled Exception.
 
Steps to Reproduce:
1.)Install BESRM.
2.)Install BESR +Management controller with UI on client.
3.)Using the Web Pull installed BESR with user Interface + Management Control +
Indexing server on the client machine and managed it.
4.)Configured a backup job with the following configurations:
Base with incremental backup job with Search engine support enabled ,on the
managed machine for a Drive. Recovery Point destination was a network location.
Note: Source location should have some folder(with some files present in it).
5.)Go the managed machine of which backup was taken.
6.)Open BE Retrieve.
6.)Browse to the Files.
7.)Select the folder and Add to Retrieve List.
8.)Retieve the Selected folder
9.)BERetrieve asks for the location to retrieve the folder.
Click on Browse and Specify the location of the same drive of which backup was
taken.(for eg: if you have taken back up D: Drive specify the location as D:
drive).
  This results in an Unhandled Exception.
This may not happen evrytime.May Need to repeat the steps some times. This issue appears to be related to Vista 64 bit machines.  This issue should only occur on 64 bit Vista machines.  Microsoft will address the issue through Windows Update.  Please see Microsoft's KB article: 251189

Supplemental Materials

Value3635

Legacy ID



291549


Article URL http://www.symantec.com/docs/TECH53742


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