The Backup Exec System Recovery 7.0 (BESR) Installation (Setup.exe) or bootable Symantec Recovery Disk (SRD) Files cannot be located on the BESR Download Site, CD, or ISO Image

Article:TECH54036

Created: 2008-01-05

Updated: 2008-01-05

Article URL http://www.symantec.com/docs/TECH54036

Article Type
Technical Solution

Product(s)

Show all

Environment

Show all

Languages

Show all

Problem

The Backup Exec System Recovery 7.0 (BESR) Installation (Setup.exe) or bootable Symantec Recovery Disk (SRD) Files cannot be located on the BESR Download Site, CD, or ISO Image

Solution

In earlier versions of Backup Exec System Recovery, both the bootable System Recovery Disk (SRD) and the Product Installation Software were included on the same CD or ISO Image.

In Backup Exec System Recovery 7.0 (BESR 7.0) Windows PE 2.0 is used for the Symantec Recovery Environment. This version is based on Windows Vista, is much larger than the XP versions of PE, and needs more space on the CD. As a result, BESR 7.0 is delivered on two separate downloads or CDs; the first one being the bootable Symantec Recovery Disk (SRD - restores backups and recovers a computer) and the second disk is the Product Installation CD that contains the Setup.exe File.

Please note: The BESR Trialware Site only has the Product Installation Software available for the 30 day evaluation period. The bootable SRD can only be obtained once the product has been licensed and via the FileConnect Website or BESR Reseller.

If the BESR Product Installation Files or bootable System Recovery Disk (SRD) are not available:

1. Login to the Symantec File Connect Site:

https://fileconnect.symantec.com/LangSelection.jsp

2. Select the Preferred Language.

3. Enter the Product Serial Number (Figure 1)

Figure 1

4. Agree to the License Agreement (I Agree).

5. Select the Product Version (Figure 2)

Figure 2

6. Select the Download Method (Figure 3)

Figure 3

Please note: The Managed Download Selection allows for both zipped files to be selected at the same time, verses HTTP that only enables one selection for download at a time. Regardless of which method is used, make sure both the Product Installation Files (Product File which contains the Setup.exe to install BESR) and the bootable Symantec Recovery Disk ISO Image (SRD - to restore backups and recover computers) have been download or are available prior to leaving the FileConnect Website. For more information regarding the download methods, click on the link "Which download method should I use ?"

7. Make the File Selection(s), then click the "Begin Downloading" Button (Figure 4)

Figure 4

8. Extract the downloaded zipped files. Setup.exe can be browsed to via Windows Explore to install the BESR Software or the files can be copied to a CD to install the software from at a later time. The SRD ISO Image must be burned to a bootable CD-Rom for a complete disaster recovery of a machine to be performed with.