Error EC8F1772: The following component is not installed correctly: Symantec.EventMonitors.EventMonitorMgrList when creating or modifying backup jobs in Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR)

Article:TECH54195  |  Created: 2007-01-13  |  Updated: 2013-10-25  |  Article URL http://www.symantec.com/docs/TECH54195
Article Type
Technical Solution


Issue



Error EC8F1772: The following component is not installed correctly: Symantec.EventMonitors.EventMonitorMgrList when creating or modifying backup jobs in Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR)


Error



EC8F1772: The following component is not installed correctly: Symantec.EventMonitors.EventMonitorMgrList


Cause



This error is the result of an old version of EventMonitors.dll still present and registered in C:\WINDOWS\System32\ from a past installation of LiveState Recovery or Backup Exec System Recovery.  The issue can be corrected by un-registering the previous version of EventMonitors.dll and registering the correct version:


Solution



Perform the following steps to resolve issue:

1.  Open the command line window by going to Start > Run, typing CMD, and clicking OK
2.  Type the following command and then press ENTER:

REGSVR32 /u EventMonitors.dll

3.  Through Windows Explorer, browse to C:\WINDOWS\System32\ and rename the EventMonitors.dll to OLD_EventMonitors.dll
4.  Type the following in the command line window and press ENTER to register the correct version of EventMonitors.dll:  

REGSVR32 "C:\Program Files\Common Files\Symantec Shared\VProRecovery\EventMonitors.dll"

Supplemental Materials

SourceUMI
ValueV-281-3215-7205
Description

Cannot add the backup job


SourceUMI
ValueV-281-3215-6002
Description

The following component is not installed correctly: Symantec.EventMonitors.EventMonitorMgrList


SourceError Code
ValueEC8F1772
Description

The following component is not installed correctly: Symantec.EventMonitors.EventMonitorMgrList



Legacy ID



292268


Article URL http://www.symantec.com/docs/TECH54195


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