A Remote Agent for Linux and Unix Servers backup job completes with exceptions and the error "Unable to open the item <item> - skipped" is displayed in the job log

Article:TECH54359  |  Created: 2007-01-24  |  Updated: 2012-08-03  |  Article URL http://www.symantec.com/docs/TECH54359
Article Type
Technical Solution

Product(s)

Issue



A Remote Agent for Linux and Unix Servers backup job completes with exceptions and the error "Unable to open the item - skipped" is displayed in the job log


Error



The backup job completes with exceptions. (Figure 1)
 Figure 1
 

Cause



This issue could occur if the file being backed up is in use or locked by another application. RALUS before Backup Exec version 2012 cannot back up open files.

Solution



The above error appears in the job log while performing a backup using the Remote Agent for Linux and Unix Servers (RALUS).  
Workaround:
It is recommended to back up the user-data and system configuration files using RALUS so that in case of a disaster, it is possible to restore the backed up data after reinstalling the operating system and applications. Backup Exec 2012 has Open File Option handling for some versions of Linux.  Please see the Backup Exec 2012 - Software Compatibility List for Backup Exec for details.
Note: The error message "Unable to open the item <item> - skipped" may be changed to a more descriptive error message in the future release of the Backup Exec.
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.  
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  www.symantec.com

Supplemental Materials

SourceETrack
Value862307
Description

RLS: RALUS needs to pass a better error message when locking fails


Legacy ID



292537


Article URL http://www.symantec.com/docs/TECH54359


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