After installing Backup Exec for Windows Server 11d 7170 Service Pack 1 and using the DLOCommandu.exe utility to publish the Desktop and Laptop (DLO) client upgrade, clients can not connect to the server.

Article:TECH54475  |  Created: 2007-01-01  |  Updated: 2012-02-13  |  Article URL http://www.symantec.com/docs/TECH54475
Article Type
Technical Solution


Issue



After installing Backup Exec for Windows Server 11d 7170 Service Pack 1 and using the DLOCommandu.exe utility to publish the Desktop and Laptop (DLO) client upgrade, clients can not connect to the server.


Error



Error V-139-52224-100
Unable to connect to Media Server


Solution



If the DLO Server is a new install of Backup Exec 11x, then the Backup Exec database and the DLO database will now use the same instance (BKUPEXEC).

After Installing SP1 for BE 11d 7170 and using the DLOCommandu utility to publish the upgrade for the DLO Clients, their DBInstance will be modified to BKUPEXECDLO and will need to be changed to BKUPEXEC.

 
Perform the following on the clients:
 
1. Open Registry Editor (Click Start > Run > type regedit)
 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
2. Browse to HKLM | Software| Symantec| <DLO>| 3.0| DB| DBInstance (Figure 1)
 
 
 
3. Change the value to BKUPEXEC, if it is set to BKUPEXECDLO.
 
4. Restart the DLO Agent.
 

 

 

Supplemental Materials

ValueV-139-52224-100
Description

Unable to connect to Media Server


Value1140741
Description

After installing Backup Exec for Windows Server 11d 7170 Service Pack 1 and using the DLOCommandu.exe utility to publish the Desktop and Laptop (DLO) client upgrade, clients can not connect to the server



Legacy ID



292714


Article URL http://www.symantec.com/docs/TECH54475


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