How to manually install Management Control on a client computer so it can interface with Backup Exec System Recovery Manager

Article:TECH54555  |  Created: 2009-01-20  |  Updated: 2014-07-24  |  Article URL http://www.symantec.com/docs/TECH54555
Article Type
Technical Solution


Issue



How to manually install Management Control on a client computer so it can interface with Backup Exec System Recovery Manager.

 


Solution



Perform the following steps to manually install the Backup Exec System Recovery Manager (BESRM) Management Control on a client computer.  These steps require that Backup Exec System Recovery is already installed on the client computer.  They also require there to be at least one computer in the environment where Management Control has already been installed.  Installing Management Control allows the client computer to communicate with the BESRM server:


I. Retrieving information:

Certificate:

Copy the following 2 files from the BESRM server to a temporary folder on the client computer where Management Control is to be installed (example: C:\temp):

 
  • C:\Program Files\Symantec\Backup Exec System Recovery\Manager\Services\tomcat\keystore\Symantec Backup Exec System Recovery Manager Cert.cer
  • C:\Program Files\Symantec\Backup Exec System Recovery\Manager\Services\tomcat\webapps\axis\depot\oneclickinstaller\certimport.exe


Passcode:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.


Go to a client computer where Management Control is already successfully installed.  Perform the following steps to obtain the passcode that is installed with Management Control so that it can be copied to the system where Management Control will be installed:

1.  Open REGEDIT by going to Start > Run...  Type regedit and clicking OK.

2.  Browse to the following registry key:

On a 32-bit system:
[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec System Recovery Manager\X.X\Publisher]

On a 64-bit system:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Backup Exec System Recovery Manager\X.X\Publisher]

Note: X.X is for the specific version of BESRM Management Control that is trying to be installed (7.0, 8.0, 8.5).
Example:
[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec System Recovery Manager\8.5\Publisher]

3.  Right-click the EPC value and select "Modify".  Copy the long string of numbers and letters in the Value Data field.  Paste this string into a text file using an application like Notepad.  Save this text file to a temporary folder on the client computer where Management Control is to be installed.



II. Registering information:

Certificate:

On the client computer where Management Control is to be installed, run the following commands in order to register the certificate on the computer:

1.  Open a command line by going to Start > Run...  Type cmd and click OK

2.  Change directories to the temporary folder where the certificate files were copied.  (example:  CD \temp)

3.  Run the following command and press ENTER:
CertImport.exe "Symantec Backup Exec System Recovery Manager Cert.cer"

Note:  Certimport will create a log file called CertImport.log in the same folder. Check that the last line is "returning with retval 0."


Passcode:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

On the client computer where Management Control is to be installed, create a registry value with the passcode previously retrieved from a working client computer:

1.  Open REGEDIT by going to Start > Run...  Type regedit and clicking OK.

2.  Browse to the following registry key:

On a 32-bit system:
[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\]

On a 64-bit system:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\]

3.  Right-click on Symantec and select New > Key.  Name the key:   Backup Exec System Recovery Manager

4.  Right-click on the Backup Exec System Recovery Manager key that was just created and select New > Key.  Name the key the specific version of Management Control that is being installed (7.0, 8.0, 8.5).  Example:  8.5

5.  Right-click on the version number key just created (example: 8.5) and select New > Key.  Name the key:   Publisher

6.  Right-click on the Publisher key just created and select New > String Value.  Name the new string value:   EPC

7.  Right-click the EPC value on the right and select Modify.  Open the text file that was copied from a working client computer and copy the passcode string.  Paste this string into the Value data field of the EPC value.



III. Installation of Management Control:


Installation of Management Control will require the BESRM Installation CD-ROM.  Once that is inserted into the computer where Management Control is to be installed, follow these steps:

1.  Open a command line by going to Start > Run...  Type cmd and click OK

2.  Type the drive letter of the CD-ROM drive and press ENTER.  Example:
D:

3.  To change to the Publisher folder, type the following and press ENTER:
CD Publisher

4.  To install Management Control, type the following and press ENTER:
msiexec.exe /i "Management Control.msi" address=https://BESRM_SERVER_NAME:8443

Note: BESRM_SERVER_NAME should be replaced by the NetBIOS name or the IP address of the BESRM server and 8443 is the default port of the BESRM service.  If the default port has been changed, modify the command line to replace 8443 with the port to which the service was change.  
Example of this command line with a BESRM server named server1 and using the default port:
msiexec.exe /i "Management Control.msi" address=https://server1:8443

 
After this installation there is a period of initialization as the driver loads into memory and builds a series of values in the registry at the same address where the EPC value was added. It is only after that operation that the client is likely to appear in the console.
 


 



Legacy ID



292816


Article URL http://www.symantec.com/docs/TECH54555


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