In Compliance Accelerator, when clicking 'New Employee' Target.aspx takes several minutes to display or times out

Article:TECH54567  |  Created: 2007-01-08  |  Updated: 2013-07-05  |  Article URL http://www.symantec.com/docs/TECH54567
Article Type
Technical Solution


Issue



In Compliance Accelerator, when clicking 'New Employee' Target.aspx takes several minutes to display or times out


Solution



Symptom:
Under Application Administration, Employees clicking on New Employee will not resolve to the next page (Target.aspx).  Instead it will take several minutes or may possibly even timeout.


Cause:
This has been seen where the Employees page (GroupTargets.aspx) is very large.  When clicking on New Employee the aspx performs a Post Back and attempts to load the information from GroupTargets.aspx a second time causing the delay.


Workaround:
1. Open Program Files\KVS\Business Accelerator - Compliance\ComplianceWeb\AddressManager\GroupTargets.aspx.

Change:

<ASP:DataGrid id="Targets_DataGrid" runat="server" Width="100%" BorderColor="GhostWhite" BackColor="Transparent"

To:

<ASP:DataGrid EnableViewState="false" id="Targets_DataGrid" runat="server" Width="100%" BorderColor="GhostWhite" BackColor="Transparent"

2. Restart IIS


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.


This issue has been addressed as part of the following release:


Enterprise Vault 8.0 - Release Details
http://www.symantec.com/docs/TECH57823




 


Supplemental Materials

SourceETrack
Value1126785
Description

After clicking 'New Employee' Target.aspx takes several minutes to display or times out


Legacy ID



292832


Article URL http://www.symantec.com/docs/TECH54567


Terms of use for this information are found in Legal Notices